I lost the USB dongle of my HP 435 wireless mouse about a week ago. I purchased the product on July 17, 2025, through Pazarama, and it is still under warranty. Today, I contacted HP customer support and technical service, but neither provided a solution. I was told that a new dongle could not be sent or even purchased, and the technical service simply said, “There’s nothing we can do.” This situation leaves the mouse completely unusable, causing significant inconvenience. I am disappointed that a product under warranty is not supported with replacement parts. I request that a new dongle be sent to me or made available for purchase. To put it simply, it feels like buying a car, getting a flat tire, and being told to buy a new car instead of getting a new tire. Customers are being treated disrespectfully. My order number is 150067416, and my delivery location is Istanbul Pendik. I kindly request a prompt resolution to my issue.
Toward the end of 2023, I purchased an HP 250 G9 723P4EA i7-1255U Notebook computer. However, I did not begin using it until the eighth month. The device had problems starting up and running slowly from the start. We took it to the authorized service center on September 4, 2023, and it's been two mo...
On April 22, 2023, I purchased an HP Omen Vector Gaming Mouse from the Media Markt branch in Kentpark, Ankara. After one year, the mouse malfunctioned; when connected to the computer, it does not work at all and does not light up. Since the product was under warranty for two years, I took it to Medi...
On July 26, 2024, I left my HP Pavilion Gaming laptop at BDH Bilişim in Şişli Metrocity AVM for repair. When I contact HP customer service, they say the device has not yet been assigned to a technician. They claim they will notify the technician, but it has been 11 days and the device is still waiti...
Last November, I bought an HP Victus 15-fa1042nt Intel i5-13500h 16GB RAM 512GB SSD 6GB RTX4050 15.6 laptop from Teknosa. I noticed an issue with the hinge of the laptop and contacted HP to confirm it. HP confirmed the issue and asked me to send the laptop in. They quickly created a shipping code th...
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