I lost the USB dongle of my HP 435 wireless mouse about a week ago. I purchased the product on July 17, 2025, through Pazarama, and it is still under warranty. Today, I contacted HP customer support and technical service, but neither provided a solution. I was told that a new dongle could not be sent or even purchased, and the technical service simply said, “There’s nothing we can do.” This situation leaves the mouse completely unusable, causing significant inconvenience. I am disappointed that a product under warranty is not supported with replacement parts. I request that a new dongle be sent to me or made available for purchase. To put it simply, it feels like buying a car, getting a flat tire, and being told to buy a new car instead of getting a new tire. Customers are being treated disrespectfully. My order number is 150067416, and my delivery location is Istanbul Pendik. I kindly request a prompt resolution to my issue.
Dear Sir/Madam, We would like to provide you with some information regarding the complaint our customer Mustafa F. posted on your site. Following the post published on your site, our customer relations representative contacted Mustafa F. and provided information about the issue. We submit the matter for your information and wish you good work. Kind regards, HP Turkey Corporate Products Customer Relations
Customer service called, no solution, they basically said the mouse is unusable, just throw it away...
This is the information... HP is a disappointment.
