On October 22, 2025, I delivered my HP Pro One desktop computer to the authorized HP service center. The service requested a payment of ₺15,062.40 for the faulty part, and I made the payment the same day. However, despite a long time passing, my computer has still not been repaired or returned. The service’s online system incorrectly shows that I have not made the payment, and when I call, they repeatedly claim they are waiting for approval for a part from abroad. The lack of professionalism in service’s work process and the careless, uninterested attitude of its employees have made my situation even worse. The call center process is also extremely inadequate, providing no clear information or delivery date. Even though I paid over a month ago, no progress has been made. I request that my device be repaired urgently and that a clear delivery date be provided. I kindly ask that the process be expedited through my service record number 5150****16.
Because my HP Omen 17-ck0000 computer's keyboard and other parts were defective, I paid for it on 08.03.2023, shipped it, and sent it for repair. Because I know it will take so long, I found a replacement computer and am attempting to manage it with the old one. The last piece, the keyboard, appears...
I purchased an HP laptop from HP for ₺14,799 on October 22, 2023. The product arrived defective, showing a "Boot Device Not Found" error. I contacted them on February 2, 2024, and the laptop reached the repair center on February 7, 2024. Despite my entitlement to a replacement within 10 business day...
I entrusted my laptop to HP service for routine maintenance and checks 12 days ago (May 3, 2024). While it was returned the next day under warranty, a tedious and costly process unfolded once the warranty expired. They demanded exorbitant fees of ₺1,250 for maintenance and ₺1,837.20 for battery repl...
I am a customer from Turkey, and I purchased an HP Victus 16 laptop via Hepsiburada (a major Turkish e-commerce platform) on December 16, 2023. Upon arrival, the device was defective from day one due to a motherboard issue and was sent to HP’s technical service. The laptop was replaced with a brand ...
Toward the end of 2023, I purchased an HP 250 G9 723P4EA i7-1255U Notebook computer. However, I did not begin using it until the eighth month. The device had problems starting up and running slowly from the start. We took it to the authorized service center on September 4, 2023, and it's been two mo...
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