HP Victus 16 Repeated Failure

I purchased an HP Victus 16 laptop with Ryzen 5 5600X processor, 8 GB RAM, 256 GB SSD and Nvidia GTX 1650 graphics card from HP’s official website around the middle of 2023, trusting the brand’s quality and paying a high price. However, due to the problems I experienced, I was only able to start using the device regularly about a year later, and in total I have used it at most 20 times. Despite this very limited use, I first started to experience serious freezes and then the computer completely stopped turning on, and at this point I cannot use it at all. When I called HP customer service about the current fault in December 2025, I was told that the warranty period started from the initial purchase date, that my warranty had therefore expired, and that ₺10,000 was requested from me to repair the fault. I was deeply disappointed to be asked for such a high fee for a device that I chose because it was supposed to be high quality and that I have barely been able to use. In addition, this is not the first problem with this product. The first device I received was also faulty, my request for replacement was initially rejected, and I had to apply to the Consumer Court. Only after about 4 months was a replacement decision issued. During that whole process, I could not get real support either from HP or from the intermediary company Az Tungsten Teknoloji, and I was constantly redirected from one place to another. Now my laptop has broken down again, it has not been working since December 2025, and I am experiencing the same victimization for the second time. For a product that I have used very little, paid a high amount for, and preferred because I trusted its quality, being asked once again to pay an extra ₺10,000 clearly shows that the company is not standing behind its product. I can share my order or invoice number if needed. I request that my device be repaired without any charge or that a product replacement be provided, that this recurring malfunction be resolved permanently, and that the victimization I have experienced twice for the same product be eliminated as soon as possible. I also request that HP and Az Tungsten Teknoloji review their warranty and customer support approach in this process and provide a solution-oriented and supportive attitude instead of redirecting me between different departments.