HP Smart Tank 580 590 Gives Me Half Printed Pages
I purchased the HP Smart Tank 580-590 printer about a year ago and have been using it in Izmir. Since the day I bought it, the printer has constantly produced half-printed outputs. The issue occurs intermittently; sometimes I get proper prints, but most of the time the outputs are incomplete. During this period, I tried all the recommended steps, including software updates, but the problem was not resolved. I have not yet contacted technical service or customer support because the issue keeps recurring and I could not fix it on my own. My product is still under warranty, and I expect HP to provide a solution such as repair, technical support, or a refund. I kindly request that my grievance be resolved.
Dear Sir/Madam, We would like to provide you with some information regarding the complaint posted on your site by our customer, Derya Ö. Following the post published on your site, our customer relations representative contacted Derya Ö. and provided information regarding the issue. We submit this matter for your information and wish you good work. Best regards, HP Turkey Corporate Products Customer Relations
Yes, of course I was called, but I was on the road, not near the device. When I get to the device, my calls have very long waiting times, it’s almost impossible to reach anyone. I think the technical support team is insufficient; you have to wait patiently for minutes. Ever since I bought the device, I’ve been spending hours trying to fix things, calling, installing software, updating, resetting, uninstalling and reinstalling—I’m tired of all this. I will keep calling, and if it doesn’t work, I’ll apply to the Arbitration Committee.
