Hotels.com Overcharged My Card, Refund Request Ignored
I booked a hotel through Hotels.com, trusting the platform to be reliable. However, the amount charged to my card does not match the price listed on the site or the receipt provided with my reservation. I have attached photos clearly showing the discrepancy, yet there has been no resolution. I am extremely frustrated and demand the immediate refund of the overcharged amount. Customers should not have to deal with such issues when using a trusted platform. Hotels.com must address this error promptly and ensure accurate billing for all users. This experience has shaken my trust in their service, and I expect a quick resolution to this problem.
The email did not arrive, and why is the excess amount withdrawn in cash instead of a coupon not being refunded in cash?
The email still hasn't arrived, and there has been no response other than an automated message. It's a site that doesn't care about the customer.
