I booked a hotel through Hotels.com, trusting the platform to be reliable. However, the amount charged to my card does not match the price listed on the site or the receipt provided with my reservation. I have attached photos clearly showing the discrepancy, yet there has been no resolution. I am extremely frustrated and demand the immediate refund of the overcharged amount. Customers should not have to deal with such issues when using a trusted platform. Hotels.com must address this error promptly and ensure accurate billing for all users. This experience has shaken my trust in their service, and I expect a quick resolution to this problem.
I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately. However, when I checked my credit card statement, I was shocked to discover that I had been...
I recently made a hotel reservation through the Hotels.com app, expecting to pay a total of 14,337.09 TL as advertised. To my surprise, my credit card was charged an amount of 14,974.05 TL instead. This represents a significant overcharge that needs to be rectified immediately. I have provided photo...
I made a single reservation through Hotels.com, but I was charged twice on my credit card. Even though only one booking appears on my Hotels.com account, my card statement clearly shows that the payment was processed two times. This is completely unacceptable. There is absolutely no reason I should...
I booked a hotel through Hotels.com for October 26-29, but the charge to my bank account was higher than what was shown on my receipt. My reservation starts tomorrow, and despite reaching out to their virtual customer service, I was told that they’d get back to me within 24 hours – which doesn’t hel...
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