Hotels.com misled us by cutting off access to their virtual assistant and stopping all responses. They advertised the hotel as all-inclusive, but upon arrival, we discovered that it was not. We now have no money with us since we expected the hotel to provide food. Last night, after four hours of chatting with the virtual assistant and a 40-minute phone call, the agent promised to find us a replacement hotel. However, they abruptly cut the call and have since stopped answering. We are struggling to contact them, as the phone line charges per minute. Now, we are stranded in a foreign country with no help or assistance. Hotels.com has completely let us down, and no one has reached out. We are left hungry and exhausted.
I am absolutely enraged with Hotels.com! I canceled my hotel reservation within just one hour of booking it, and yet, I have received no refund! This is utterly unacceptable. It's impossible to reach a live person in customer service; all I get is a virtual assistant that robotically tells me no ref...
I accidentally made a reservation on Hotels.com for the wrong date and urgently need to change it. But every time I try to contact customer service, the phone number listed doesn’t work, and the system keeps redirecting me to a virtual assistant that gives irrelevant or incorrect answers. I’ve been...
I have been seriously let down by Hotels.com. I booked a hotel through their platform for a 2-night stay, but the hotel actually had a strict 3-night minimum policy. Hotels.com’s system did not display any warning about this requirement during the booking process. Later, the hotel owner contacted m...
I booked and paid for a hotel reservation in Greece through Hotels.com, expecting a smooth and reliable experience. However, the very next day, a hotel staff member personally called me to say they had no available rooms and would cancel my reservation. This was extremely frustrating, especially sin...
Hotels.com canceled my reservation through their system, leaving me without both a vacation and my money. I feel that Hotels.com has caused me significant distress. They have not accepted responsibility for the error in their system and have provided no assistance whatsoever. Connecting with custome...
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