I Face Hostinger Refund Delays After Paying For An Unavailable Domain

On June 24, 2026, around noon, I purchased the ledion.com.tr domain through hostinger.com using my credit card and paid approximately $26. The system stated that the registration process would take 1–2 hours, so I waited. However, even after several hours had passed, I was unable to perform any operations with the domain.

To understand what was happening, I checked the domain through WHOIS and discovered that ledion.com.tr had actually been registered to someone else approximately 15 months earlier and was still registered under that person’s name. In other words, the domain that Hostinger appeared to sell me as a new purchase had already belonged to someone else for a long time. Since I could not find any clear direct contact information on the website, I had to contact Hostinger’s AI-based support system.

The AI support described the situation as a “temporary error,” but I do not accept that explanation for a domain that had already been registered to another person for approximately 15 months. Each time I contacted support, I received responses acknowledging that I was right, but no concrete solution or meaningful explanation was provided. I find this approach extremely concerning from both a business ethics and customer trust perspective.

As a customer, I should not have had to investigate the issue myself to discover that the domain was already owned by someone else. If I had not checked the WHOIS records, I could have continued believing that the domain I paid for actually belonged to me. This has seriously damaged my trust in the service.

At this point, I have only been told that the refund process has been initiated and that it will “take some time.” Considering how clear the error is, I do not consider it acceptable for the refund process to be delayed or handled without transparency.

I request that the approximately $26 I paid be refunded in full without further delay. I also request a clear explanation of how Hostinger was able to accept payment for a domain that was already registered to another party, and I expect the company to take the necessary measures to prevent other customers from experiencing the same problem.