I Face Hostinger Refund Problems After The Wrong Email Services Were Canceled

I purchased two Starter Business Email services through Hostinger on the same day. Although I requested that only one of these services be canceled and refunded, both of my email services were canceled through the system.

At first, it appeared that a refund had been issued for only one email address, but that refund was later canceled as well. As a result, both email services I had paid for were taken away, and I did not receive a refund for either one. At this point, I have effectively paid for three email services in total, but because the refund was not completed, I can only use one email address.

To regain access to the email account that Hostinger canceled by mistake, I was forced to pay again and purchase the same service a second time. I am currently still owed refunds for the two Starter Business Email services purchased on July 21, 2026, but these refunds have not been processed.

I request that Hostinger investigate this incorrect cancellation process and provide a full refund for both email services that were canceled improperly. I expect the amounts I paid for the affected services to be returned to me in full without further delay.