Hostinger refused my refund after failing to deliver the promised service, how can I escalate this issue?

If Hostinger has declined your refund, please check their Terms of Service and Refund Policy, which outline the conditions under which refunds are provided.

Hostinger normally offers a 30-day money-back guarantee for most services, with the exception of domains, third-party integrations, and SSL certificates.

If your request is not within these limitations or involves a non-refundable service, this may explain the decision. The full policy is available on their Refund Policy website.

If you suspect Hostinger violated their agreements or failed to deliver the agreed-upon service, gather evidence such as email exchanges, service logs, or screenshots of concerns.

Contact the Customer Success Team by live chat or email at [email protected]. Clearly state the precise terms in their Terms of Service or Refund Policy that support your claim, and suggest that the problem be escalated to a senior staff member.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.