If Hostinger has declined your refund, please check their Terms of Service and Refund Policy, which outline the conditions under which refunds are provided.
Hostinger normally offers a 30-day money-back guarantee for most services, with the exception of domains, third-party integrations, and SSL certificates.
If your request is not within these limitations or involves a non-refundable service, this may explain the decision. The full policy is available on their Refund Policy website.
If you suspect Hostinger violated their agreements or failed to deliver the agreed-upon service, gather evidence such as email exchanges, service logs, or screenshots of concerns.
Contact the Customer Success Team by live chat or email at [email protected]. Clearly state the precise terms in their Terms of Service or Refund Policy that support your claim, and suggest that the problem be escalated to a senior staff member.
If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.
Related Complaints
I Can’t Verify My Domain Ownership from Hostinger for My Google Site

I purchased a domain from Hostinger specifically to use with my Google Site, but for days now I’ve been stuck with the same frustrating error: “Domain ownership couldn’t be verified.” I’ve followed every single step provided in both Hostinger’s and Google’s instructions, but no matter what I do, the...
Hostinger Corrupted My Website Files & Offers No Real Support

I transferred my website to Hostinger from another provider, but during the process, they corrupted my site files. It has now been a month, and my website is still not functioning properly. Instead of providing a real fix, they keep suggesting temporary solutions that only delay the issue. To make ...
Hostinger Hosting Downtime Ruined My SEO

I had an extremely bad experience with Hostinger as a hosting provider. I have been using various data centers for years, but this was the worst hosting issue I've ever faced. I run a custom-coded website, and I encountered serious problems while hosting it on Hostinger. The worst part? My site wen...
Hostinger Domain Purchase Issue: Payments Taken, Domain Unavailable

I encountered a frustrating issue while attempting to purchase a domain on hostinger.com. Despite making two payments via credit card, the system claimed the payments were not received and failed to process my order. However, both transactions clearly appear on my credit card statement, proving that...
Hostinger Suspended My Domain Despite Providing All Required Documents

Hostinger suspended my domain without any reason. I already provided all the required information and documents, including my ID card, passport, and utility bills. However, they don’t seem serious about resolving my problem. Even after seven days, my domain is still not unsuspended. I don’t know wha...
Hostinger Hosting Service Is Slow and Pages Don’t Load Fully Since Purchase

The hosting service does not work properly. We wanted to move our miniative.eu website and purchased a hosting plan for €50 for one year. Unfortunately, since the day we started using it, it has been nothing short of torture due to its extreme slowness and the fact that pages don’t load fully. We ur...
Hostinger Blocks Essential SSH Commands and Denies 30-Day Refund Request

I purchased the business web hosting service from Hostinger, intending to transfer a database via SSH. However, I quickly realized that critical commands like "sudo" and many others are restricted. This completely defeats the purpose of paying for a service that I can't fully use. Frustrated, I deci...
I am Complaining About Hostinger.com

Baby Community - Bebek Forum: I'm the administrator of https://www.bebekforum.net.tr/. I purchased a Corporate email system from Hostinger Hosting company. I haven't been able to run the corporate email system for a long time. I couldn't find technical support. I purchased a corporate email system w...
Hostinger Corporate Email Service Not Working, No Refund Received Yet

I purchased a corporate email system from Hostinger but couldn’t get it to work for a long time. I also couldn’t find any proper technical support to resolve the issue. Frustrated, I decided to try another international company’s corporate email service, which came with a 2-month free trial. It only...
Hostinger Has No Refund Policy

I bought hosting and a domain from Hostinger. May 14, 2024 They said I'd get a refund within 30 days of buying, but they still haven't given me my money back. They don't even offer a way to get your money back. We're not able to connect to live chat support to ask about the problem. I would like to ...
Hostinger Horror! 30 Sites Down for 1 Violation

This company is incredibly absurd! 30 websites were abruptly shut down due to a single alleged violation, without any attempt at communication. And to add insult to injury, they offer absolutely no solutions. It's impossible to locate a phone number to reach out to them. They didn't even bother prov...
Hostinger Has Refused My Refund Request

I bought hosting from Hostinger on April 11th. Afterwards, I asked for a refund. They said they started the refund process and promised that my bank would get the refunded amount. However, I've been calling the bank every two weeks, and every time they've been telling me, "there's no such refund." Q...
Hostinger Does Not Offer Any Kind Of Customer Service

I purchased hosting from www.hostinger.com.tr, but unfortunately, it did not meet my requirements, so I reached out to request a refund. They said they processed the refund, but it's been a whole month and I still haven't seen a dime in my account. There's nobody around to have a conversation with. ...
My Hostinger Account Charged Without Notice

Hostinger deducted approximately ₺9,000 from my account via automatic payment, despite the fact that my subscription had only begun 15 days ago. Unfortunately, there is no chat button or easily accessible email address for support. I had to make an educated guess and send an email. I discovered that...
Hostinger Rejected Refund for The Service They Can't Provide

I paid for hosting service from Hostinger.com. The transaction took place on 29.8.2023. It was stated that the transaction could be canceled within 1 month. However, this company, which tries to provide services in Turkey, cannot provide and take over a web page with the com.tr extension. However, i...
Hostinger Annual Payment Went Through Yet My Account Disabled
Even though I made the annual payment for the hosting package I bought, none of the hostinger employees solved my problem and they closed my account without permission. They say they will not refund any money. There is never a person in front of you. You can't talk to a real agent, why? no idea!! Th...









