Hostinger refused my refund after failing to deliver the promised service, how can I escalate this issue?

6 Display
Xolvie
Xolvie Resolution Specialist January 07, 2025 3:20 pm

If Hostinger has declined your refund, please check their Terms of Service and Refund Policy, which outline the conditions under which refunds are provided.

Hostinger normally offers a 30-day money-back guarantee for most services, with the exception of domains, third-party integrations, and SSL certificates.

If your request is not within these limitations or involves a non-refundable service, this may explain the decision. The full policy is available on their Refund Policy website.

If you suspect Hostinger violated their agreements or failed to deliver the agreed-upon service, gather evidence such as email exchanges, service logs, or screenshots of concerns.

Contact the Customer Success Team by live chat or email at [email protected]. Clearly state the precise terms in their Terms of Service or Refund Policy that support your claim, and suggest that the problem be escalated to a senior staff member.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.

Vote

Related Complaints

I Can’t Verify My Domain Ownership from Hostinger for My Google Site

profile
Ayşenur
June 08, 2025 9:55 am
-

Hostinger Corrupted My Website Files & Offers No Real Support

profile
Şafak
January 26, 2025 6:46 pm
-

Hostinger Hosting Downtime Ruined My SEO

profile
Ali
January 21, 2025 2:22 am
-

Hostinger Domain Purchase Issue: Payments Taken, Domain Unavailable

profile
Celal
January 08, 2025 6:18 pm
-

Hostinger Suspended My Domain Despite Providing All Required Documents

profile
andorid
January 04, 2025 11:12 am
-

Hostinger Hosting Service Is Slow and Pages Don’t Load Fully Since Purchase

profile
Nihat
October 01, 2024 6:16 pm
-
Hostinger Hosting Service Is Slow and Pages Don’t Load Fully Since Purchase

Hostinger Blocks Essential SSH Commands and Denies 30-Day Refund Request

profile
Sina
September 04, 2024 2:32 pm
-
Hostinger Blocks Essential SSH Commands and Denies 30-Day Refund Request
Hostinger Blocks Essential SSH Commands and Denies 30-Day Refund Request

I am Complaining About Hostinger.com

profile
Burak
June 04, 2024 8:57 am
-
I am Complaining About Hostinger.com
I am Complaining About Hostinger.com
I am Complaining About Hostinger.com
I am Complaining About Hostinger.com

Hostinger Corporate Email Service Not Working, No Refund Received Yet

profile
Burak
June 03, 2024 6:40 pm
-

Hostinger Has No Refund Policy

profile
İsmail
May 19, 2024 5:26 pm
-
Hostinger Has No Refund Policy
Hostinger Has No Refund Policy

Hostinger Horror! 30 Sites Down for 1 Violation

profile
Ertan
May 06, 2024 11:43 pm
-

Hostinger Has Refused My Refund Request

profile
Ozan
April 30, 2024 10:19 am
-

Hostinger Does Not Offer Any Kind Of Customer Service

profile
Ömer
April 27, 2024 10:05 am
-

My Hostinger Account Charged Without Notice

profile
Veysel
April 16, 2024 7:24 pm
-
My Hostinger Account Charged Without Notice

Hostinger Rejected Refund for The Service They Can't Provide

profile
Sümer
September 14, 2023 6:10 am
-

Hostinger Annual Payment Went Through Yet My Account Disabled

profile
Erhan
August 16, 2023 5:58 pm
-