I Face Hostinger VPS Suspension And Lost Access To My Websites And Backups

My VPS service purchased through Hostinger was suspended without any reasonable explanation starting last night. As a result, all of my websites are currently offline, and I am experiencing serious SEO losses. In addition, all of my website backups are stored inside the VPS, so I currently have no access to any of my backup files.

The email sent to me stated that my services were suspended because account verification had not been completed. However, it does not clearly explain which document is missing or exactly what I need to do to complete the verification process. When I contacted Hostinger support, I was only told that I would receive an update within 2 business days. Other than that, I was not provided with any concrete solution or clear information.

I have not violated any rules or used the service in a way that breaches the agreement. Despite this, suspending my services and preventing me from accessing my backups is directly affecting my business. The email address registered to my Hostinger account is t****************@Gmail.com.

I request that Hostinger urgently restore access to my VPS or, at the very least, provide me with immediate access to complete backups of all my websites. I also request a clear and detailed explanation of why my services were suspended, what specific verification requirement remains incomplete, and what steps I need to take to resolve it.

Considering the website downtime, business disruption, and SEO losses I have experienced during this process, I also expect Hostinger to provide an appropriate remedy or compensation for the inconvenience caused.