On November 25, 2025, I attempted to purchase a motor own damage insurance policy from HDI Insurance for a friend’s vehicle, using a credit card issued in the name of Milad U***. During the online payment stage, the system produced an error and the policy was not created, yet the premium amount of ₺8,052.67 was still charged to my credit card. Following this error, I contacted the customer service on the same day and completed the policy issuance over the phone with an agent. After making a second payment with the same credit card, my motor own damage insurance was activated and policy number 2000252581725 was created. During this call, the agent clearly stated that the first charge caused by the system error was an erroneous transaction and that this amount would be refunded to my credit card. Despite this clear statement, 9 days have passed since the transaction and the erroneous charge has still not been refunded. Although the policyholder is my friend, as the person who made the payment and the credit card holder, I am the one who is financially aggrieved due to this duplicate charge. I request that the erroneous charge of ₺8,052.67, which was taken from my credit card during the failed online transaction on November 25, 2025, be immediately and fully refunded to the same card without any further delay.
Although I canceled my account and online banking service with Garanti Bank through mobile banking, on November 10, 2025, at 19:20, I was informed that my account had not been fully deleted and that I needed to visit a branch to complete the process. I know that similar situations have also happened...
In 2016, under the comprehensive insurance policy I had taken out, a dent occurred on the hood of my car in Erzurum when a child accidentally stepped on it. While opening a damage record, the type of damage was mistakenly entered into the Tramer system as “flood and water damage” instead of dent rep...
I hold a comprehensive insurance policy (No. 1134302125) with Anadolu Sigorta for my 2023 SsangYong vehicle. After an accident that occurred on July 24, 2025, I filed a claim, but it has been nearly three months, and I still have not received my compensation payment. Throughout this period, I have c...
On 8 November 2025, I noticed that an amount of 1,180.55 TL, split into three instalments, had been charged to my Denizbank credit card by Axa Sigorta without my knowledge or consent. I have not submitted any insurance application related to this transaction, I have not given any approval, and I hav...
I purchased auto insurance from Anadolu Insurance. Initially, the charges showed pending on my credit card and the bank said the transaction went through, but the insurance website gave an error. I tried again and saw a second pending charge on my card, but got the same error. After numerous emails ...
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