HDI Insurance Premium Reimbursement Request
We purchased a 20-day tour from the tourism agency on 4/8/2023. We paid 1695 €(Euro). However, before the holiday, my friend and I could not join the tour because we had Corona and were banned from leaving the country. But even though the company insured us with HDI insurance, we could not get our money back. It was said that the reason is epidemic disease is not valid. When did they make this decision and based on whom? Their goal is just not to refund our money. 2 companies that want to turn our illness into an opportunity. We are victims of this issue and we want our grievances to be resolved.
Progress
They did not offer any solution; they said the policy did not cover the two people who had contracted Corona. Moreover, I never even received the policy. There is no signature or approval from me. They said the tourism company does this on your behalf. Well then, make an agreement with the tourism company and handle everything. We were extremely aggrieved, but I continue to file complaints with the necessary authorities.
Dear Sir/Madam, The application of Ms. Çiler S. has reached our company and has been forwarded to the relevant department for the necessary review. Once the review process is complete, Ms. Çiler S. will be contacted and provided with the necessary information. For your information. Best regards, HDI SİGORTA A.Ş. Customer Relations
Dear Sir/Madam, We have been attempting to contact you using the communication details provided in your complaint record, but we have been unable to reach you. We present this information for your attention. Sincerely, HDI SİGORTA A.Ş. Customer Relations
Dear Sir/Madam, We are attempting to contact you using the communication details provided in your complaint record, but we are unable to reach you. We kindly request that you convey your complaint through the HDI Easy Line. We present this information for your attention. Best regards, HDI INSURANCE INC. Customer Relations
Sure, here is the translation of the text from Turkish to English: "No one is calling me. My phone is always with me. You are not being realistic here either."
Dear Sir/Madam, We have a record of 4 calls made at different times. We have been unable to reach you regarding this matter. For your information. Best regards, HDI SİGORTA A.Ş. Customer Relations
