A week ago, my policy with Al*** Insurance expired. Due to an excessive renewal fee, I decided to switch to HDI Insurance. I received a price quote from the agency and accepted it. However, the next day, I was told that they couldn’t start a new policy from scratch and that the process could only be done as a transfer. When I called HDI customer service, they said there was no transfer request in the system, that they had completed the necessary procedures, and that I could start the policy as a new entry by contacting the agency. Despite this, the agency insisted that they couldn’t initiate a new policy. When I contacted customer service again, they said they had created a service request and that I would be contacted during the day. No one called me back, and when I followed up again today, they still said someone would get in touch. It’s absurd to be kept waiting for such a crucial matter as health insurance. If we face this much trouble during the purchasing process, I can’t imagine what kind of difficulties we might encounter during claim processing. It’s truly disappointing to see such indifference from a company of this size.
I recently opted for health insurance from HDI, a partner of Bupa Acıbadem Insurance. Despite requesting a policyholder change, my agency claims it's impossible, pointing fingers at Bupa for the limitation. My policies, HDI Private Health Insurance with Policy No 2100760 - 2, and HDI Private Supplem...
Some want to terminate, but they don't give permission, others like me want to renew, but they don't start the process with an excuse. They do business without logic and rules. All documents are clear, I have the right to renew my policy, but they are stalling me for a reason I cannot understand. I ...
Despite making the renewal payment for my supplementary health insurance to the agency, I found out at the hospital that I actually had no active coverage. I called customer service and explained that I had been left in a difficult position because my policy period had expired, that I no longer want...
I have Allianz Supplementary Health Insurance, which gives me a free check-up service. I asked for an appointment to use this benefit in March, but even though three months have passed, I haven't heard back. When I called in April and June, I was told that they were having problems with their system...
Following my recent collision, I took my vehicle with the license plate 44 ACA 606 to an authorized service. I transferred my automobile from the authorized service to a fast support station on the advise of the HDI Insurance customer agent. They couldn't find the necessary parts for the repair afte...
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