HDI Home Insurance - Denial of Coverage for Leaking Toilet

Mahmut
May 1, 2024 11:35 AM103

During my recent conversation with HDI Insurance, the company I have my full home insurance with, I mentioned that my toilet and concealed cistern were leaking. However, they declined to assist me, stating their inability to provide any help. It can be quite frustrating when you've invested a significant amount of money in home insurance, only to find that some companies struggle to provide the assistance you need. Such a disappointment!

Progress

May 31, 2024 2:37 PM

HDI participation insurance did not cover the water leak that occurred inside my toilet despite taking so much money for home insurance. The reason given was that damages inside the toilet are not included in the policy. Home insurances are just a trap set up for money, friends. If it won't even cover an incident as small as the damages inside the toilet, which took a week to deal with, why should we even get insurance?

May 2, 2024 10:31 AM (22 hours after complaint)

Dear Sir/Madam, The application of Mr. Mahmut D. has reached our company and has been forwarded to the relevant department for the necessary review. Once the review process is completed, Mr. Mahmut D. will be contacted and provided with the necessary information. For your information. Sincerely, HDI SİGORTA A.Ş. Customer Relations

Mahmut
Mahmut
June 3, 2024 3:49 PM

They are still calling me to inform that my file has been rejected. I live in Diyarbakır, and they assign an expert from Adana to me. They rejected my file based on the report of an expert who could determine from Adana that my wall tiles were swollen and water was leaking into the wall in Diyarbakır. See you at the Consumer Rights committee. I never recommend HDI and HDI participation insurance. You cannot get what you are entitled to. They fight to their last drop of blood to avoid giving you what you are entitled to in your file.

Comments

Similar Complaints

HDI Insurance Fails to Address Policyholder Change

Ümit
January 30, 2024 11:06 AM145

I recently opted for health insurance from HDI, a partner of Bupa Acıbadem Insurance. Despite requesting a policyholder ...