In 2016, under the comprehensive insurance policy I had taken out, a dent occurred on the hood of my car in Erzurum when a child accidentally stepped on it. While opening a damage record, the type of damage was mistakenly entered into the Tramer system as “flood and water damage” instead of dent repair. Because of this error, I am facing serious difficulties selling my car, as the incorrect damage type is visible in Tramer, discouraging potential buyers and causing a loss in the vehicle’s value. I first contacted HDI Insurance about the issue, but I was told that the procedures were handled by HDI and that customer service could not assist me directly; instead, I should report the problem via email. However, my grievance has still not been resolved, and the issue has persisted for two days. My policy number is 26164029. I request that this mistake in my Tramer record be corrected immediately and that my grievance be addressed as soon as possible.
Because I hit a stone on the road in 2022, HDI Insurance did not pay for the damage to my car. In addition, they put in a claim for damage to my car worth 58,000 TL. When I sold the car today, I saw the Tramer record. Not only did HDI Insurance fail to pay for the damage I caused, they also put a Tr...
On November 25, 2025, I attempted to purchase a motor own damage insurance policy from HDI Insurance for a friend’s vehicle, using a credit card issued in the name of Milad U***. During the online payment stage, the system produced an error and the policy was not created, yet the premium amount of ₺...
My vehicle sustained damage from a natural disaster, leading me to contact the insurance company and have it towed to Hyundai Ateş Ordu authorized service. Upon inspection, they found a broken cam and hood crush injury from wind-blown debris. Despite no rain during the service, the staff claimed add...
HDI Insurance has been handling my car which was struck from behind. The replacement components arrived two months ago, and now it feels as though I will be waiting another two months for the cash. I have now paid more than 130,000₺ from my pocket, and despite this, none of HDI has contacted me to o...
About 12 days ago, my vehicle was declared a total loss, and I officially submitted three comparable listings to your department after disputing the compensation amount offered to me. However, since then, I have not received any evaluation result or feedback. Despite repeatedly contacting HDI Sigort...
Comments