I lost my H&M return receipt! What are some other ways to get a return?

On September 27, 2025, I purchased a pair of pants from an H&M store in Istanbul for $43. I have never worn the item, and the tag is still attached. However, when I tried to return it today, the store staff said they couldn’t help me because I didn’t have the receipt. My bank payment slip clearly sh...

On July 31, 2025, I placed an order for a men’s jersey from the H&M online store for $36 (Order No: 69873314711). After receiving the item, I decided to return it and shipped it back to H&M via Yurtiçi Kargo on August 29, 2025, using the tracking code 191376881737. However, the brand later claimed ...

On August 22, my H&M mobile app account was suddenly closed without my consent. I received no warning or explanation prior to the closure. At the time, I had an active order worth $31, and after receiving the product, I wanted to return it. However, since my account was deleted, I was unable to proc...

I recently purchased a blue new-season children’s bikini from an H&M store, and it caused an immediate and severe skin reaction on my child. The moment she wore it, her legs developed rashes and irritation from the bikini fabric. We have never experienced this kind of issue with her skin before, so ...

I returned an item that didn't fit, but they keep sending it back to me. I bought this product directly from their main website, trusting that H&M was a reputable and reliable company, yet they're constantly rejecting my returns with absurd excuses. First, they claimed there was no invoice, even th...

On April 22nd, I ordered a dress from your online store, but you sent me the wrong product. I immediately returned it, but it was sent back to me because "no order number was found." This is completely unacceptable. I spoke with a customer representative, who created a file for my case. I sent the ...

On April 23, 2025, I placed an online order from H&M for a pair of sweatpants (Order No: 67707601981). The item was shipped the next day, on April 24, but before it even arrived at my address, I submitted a return request through the Yurtiçi Kargo “Kontrol Sende” system on April 25. The product was ...

On March 25, 2025, at 9:53 PM, I made a ₺6,097 purchase from your Bursa Anatolium Mall H&M store. Because it was the day before a holiday, the cashier told me, “Since it’s busy, we don’t need your info for app-based shopping. If there's a problem, we’ll help you anyway.” We took their word for it an...

I returned clothing items purchased from H&M, but the courier mistakenly sent the package to H&M's main warehouse instead of the correct location. The package was delivered to their warehouse on October 2, yet H&M has not processed my refund. I requested either a refund or the items to be sent back ...

I am frustrated with H&M’s refusal to process my return. It seems they are intentionally avoiding accepting the delivery receipt to prevent my items from being returned. When I reached out to customer service via email, they responded with an automated message saying they’re “too busy” to address my...

I recently tried to exchange an unused item at H&M, but they refused since I lost the receipt. The item is linked to my account and phone number, so I don’t understand why they’re unable to process the exchange. What’s the purpose of linking purchases to an account if it doesn’t facilitate such situ...

My husband bought me a couple of items from the H&M store in Bodrum on 11/6. We live in Datça, and there is no store in Datça or near where we live. They refused to accept our request to return the items via courier. We waited, but there was no occasion or time to travel that distance. When I called...

On April 19, 2024 (approximately 2 months ago), I purchased a pair of linen shorts. After wearing them for the first time, I noticed that the fabric in the hip area had already started to pill. As we are just entering the summer season, I have only worn them once and have not washed them yet. Not on...

When I wore the seasonal cardigan that I bought at the end of the season from the H&M store last year, I realized that it was a defective product with a weaving error. When I took it to the store, the error was accepted, but I was told that the transaction could not be made because I did not provide...