I lost my H&M return receipt! What are some other ways to get a return?

There are several ways to return an item to H&M without a return receipt. Find alternatives to the receipt first. Your purchase confirmation email usually has your order number and item details, which can help you contact customer service. Additionally, check your bank statement for purchase details.

Digging through packing materials may reveal the packing slip with order numbers and item details. This may be a valid purchase proof. Present any available documentation to H&M customer service and politely explain your situation. Present purchase confirmation emails, bank statements, and packing slips.

Ask for help tracking your purchase using your email or phone number. Be persistent and politely request a supervisor review if your initial request is denied.

Some stores accept in-store returns with ID and a brief explanation, especially if the item is unworn and in its original packaging. Consider selling the item on Poshmark or ThredUp if contacting H&M is difficult.

We're interested in your perspective, so feel free to comment.