I made a purchase from the mobile application of the H&M store on 07/05/2023, there was an error and my order did not enter the system. When I bought the products for the second time, the order was fulfilled and the products arrived. However, although the order was not created in the first transaction, of course, the money was deducted from my debit card. I have spoken to my bank and a refund has not yet been made. Since May 7, I've been calling whenever I can, and I've waited on the phone for 5 minutes or sometimes 30 minutes. I went to the store, they were told we can't do anything here, they've said ''you should call or send an e-mail''. I sent an e-mail, the answer is still the same, we are very busy, we can not return. I guess they don't know that it is a crime not to provide a service in the exchange money and not to refund the money. Hm can not be reached through any channel and I want my money back in the amount of 850tl. I have seen other complaints made for the date 07/05/2023, their problems have been resolved, if mine is not resolved, I will file a complaint.
On June 25th, I made a purchase on the H&M online store with a total cart amount of ₺3,583.97. Immediately after placing the order, I noticed three separate charges on my credit card for the exact same transaction — totaling over ₺10,000. I contacted customer service right away and explained the iss...
I placed an order through the H&M online store via the app, and the payment was successfully processed, yet no order was created in my account. This is extremely frustrating because my money has already been taken, and I have no confirmation or tracking details. This is not the first time I’ve enco...
On August 22, my H&M mobile app account was suddenly closed without my consent. I received no warning or explanation prior to the closure. At the time, I had an active order worth $31, and after receiving the product, I wanted to return it. However, since my account was deleted, I was unable to proc...
On March 25, 2025, at 9:53 PM, I made a ₺6,097 purchase from your Bursa Anatolium Mall H&M store. Because it was the day before a holiday, the cashier told me, “Since it’s busy, we don’t need your info for app-based shopping. If there's a problem, we’ll help you anyway.” We took their word for it an...
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