ID:23316917
1
Tülay is completely dissatisfied with the result

Guess refused to reimburse my new bracelet

Guess refused to reimburse my new bracelet
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Tülay
Guess
December 24, 2022 12:14 pm
33

On December 21st, 2022, I went to the Guess store in the Antalya Terracity mall and purchased a bracelet to give as a present. When I showed it to my brother for his gift, he said that he did not like it, so when I saw the product on 23.12.2022, with a request for return, exchange, and invoice, my request was rejected. I had taken a photo of the product in the store before, but when I showed it to him, he said that he did not like it. I am taken aback by the fact that they refused to exchange or refund the product while it was still sealed in its original packaging and within the allotted time frame for doing so.

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Guess
January 20, 2023 4:18 pm (27 days after complaint)

Dear Tülay G., First of all, thank you for taking the time to provide us with feedback. We would like to inform you that we have forwarded the matter to our relevant departments. We will get back to you as soon as possible. Best regards,

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