I bought the Guess Giully Backpack as a birthday present for my spouse in late June 2023. I got it from Trendyol, and the order number is 2092387323. I made the purchase through Kiviteks, which is an authorized Guess store in Gaziantep. After only 2 months, the backpack started to crack, break, and peel on the shoulder straps. Also, even though the stitching on the zipper is fine, the part that needed to be sewn has come undone. I returned the bag for a refund after using it for four months under normal conditions. Unfortunately, they rejected my request because they said I made a mistake. I don't agree with the idea that it was our fault for the issues we encountered with the Guess product we bought. We were confident in our purchase, but unfortunately, these problems arose within a mere 2 months. I hope the brand supports its product.
I purchased a Samsonite backpack from Ankara Kentpark on October 5, 2024. Within just 15 days, the stitching near the top handle started coming apart. On October 26, 2024, I returned it to the store for inspection and possible replacement. Since then, I have been met with nothing but delays and sile...
After just two uses, I began to see noticeable creases forming. I reached out to Guess via email, and they replied stating that the problem was caused by usage. I spent ₺9,000 on this bag, and it now appears wrinkled and of low quality. I was hoping for higher quality, particularly from such a reput...
In February 2021, I purchased a rose-colored Guess watch, and within a month, the coating started peeling off. After five months, I sent it to the technical service. Just a week after its return, the coating peeled off again. Frustrated, I sent it back for the second time, facing the same issue. I c...
In May 2025, I purchased a Calvin Klein Sculpted crossbody bag through Trendyol. I have only used the bag six times in total, and before even a year passed, by August, the leather began peeling at the seam near the zipper area. I received and used the product at Şehit M** B** Street, Kütahya city ce...
I purchased a Guess bag, and within just 15 days, the stitching began unraveling, and the leather material showed significant wear and tear. This is completely unacceptable for a brand known for its supposed quality. I raised the issue with the company, but instead of offering a resolution, they fal...
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