Gotogate Only Offers a Refund When My Layover Balloons From 2.5 to 30 Hours

On 05/07/2026, while I was in Zonguldak, I purchased a return flight for three people from Tokyo to Istanbul on July 30th with AirAsia via the Gotogate website. My flight had a connection in South Korea, and while the layover was originally 2.5 hours, it was changed to a 30-hour wait for operational reasons, pushing our return date to July 31st.
When I called customer service about this change and requested either a schedule adjustment or an alternative flight, I was told the only option was to cancel my ticket and get a refund — no other option was offered. I was forced to accept the refund option. For the ticket I paid $2,251 for, I was refunded $2,165. When I called customer service again about the remaining amount, I was told that the baggage insurance and meal service fees I had purchased would not be refunded, and that this $86 would not be paid back to me.
Given that my flight was changed and delayed in this way, I absolutely do not accept that I was offered nothing but a refund — with no new flight or accommodation provided — and that on top of that, the fee for baggage and meal services I never even received was withheld. I also question how, with every flight change, leaving passengers with no real solution besides cancellation and refund — and then processing those refunds by deducting the cost of purchased add-on services — has turned into a revenue stream for Gotogate, and whether this constitutes unjust enrichment. In addition to the refund of the $2,165 ticket fare, I am requesting the full refund of the $86 in meal and baggage fees for services I never received.