Gotogate Has Not Paid My Flight Refund

I purchased a plane ticket through Gotogate for a Prague–Mersin route scheduled for July 12. Following an incident, AJet canceled the ticket without any deductions and processed the refund immediately. However, although Gotogate stated that the refund process was initiated on July 14, the money has still not been credited to my account despite the considerable amount of time that has passed.

When I spoke with a customer service representative, I was told that the refund process was still ongoing and that the amount would be credited to my card within 15–20 business days. That period has also passed, yet I have not received any payment or any further update.

Although AJet processed the refund smoothly and in full, I cannot accept that Gotogate has still not transferred the same amount to my account. I request that the refund for my Prague–Mersin flight, under order number 1136-232-000 and reservation number 477B6F, be paid to me without further delay and that I receive a clear explanation of the status of the process.