Gotogate Has Not Refunded My Unused Flight After Seven Months

I purchased a ticket through Gotogate for a connecting flight from Izmir to Samsun. During the payment process, the system appeared to exit twice, so I did not even realize that the payment had gone through. Despite this, tickets were issued for a flight I never took or used in any way, and approximately $102 was charged to my card.

As soon as I realized what had happened, I contacted the company and explained that the tickets had not been used, that I had not boarded the flight, and that I was requesting a refund for this reason. However, I was kept waiting for a long time without receiving a clear or solution-oriented response, and I still have not received any refund after approximately seven months.

I request that the full amount charged for the flight I never used be refunded to me as soon as possible and that the inconvenience I have experienced throughout this process be taken into consideration as part of the necessary investigation.