I'm struggling to make ends meet as a minimum-wage employee. My 12-year-old son purchased a game from the Google Play store without my knowledge, and the mobile phone bill with the last payment date of 09.03.2023 amounted to 3.089,00 TL, much to my surprise. This sum is too much for me to bear. I immediately contacted Turkcell customer service, who advised me to contact the Google Play store and fill out a customer complaint and refund form. I filled out the form but have yet to receive a response. I urgently request that the Google Play store correct this mistake and refund my fee. I barely make it to the end of each month, and this charge is beyond my means. I beg you to hear my plea and assist me in this difficult situation.
My 10-year-old son was able to make ₺7000 worth of purchases on Brawl Stars through the Play Store within 25 days, using a billed mobile line, without my knowledge. Even though the app itself and my account settings clearly indicate my son's age and that I am the account manager, how can the system ...
On October 26, 2022, I discovered an unexpected 214.99 TL deduction on my mobile phone bill, which was linked to the "Monthly Reading" app on Google Play. I was surprised because I had never installed or authorized this app. A month later, when I realized my error, I immediately contacted Google Pla...
My young child made what appeared to be nearly 50 consecutive in-app purchases without my knowledge on July 25, 2023. The total price of these purchases was 3,870.68 TL. My family cannot afford to pay such an exorbitant sum because we rely solely on a single income. I'm reeling from the utter devast...
My child accidentally made 18 in-game purchases on Brawl Stars through Google Play, totaling ₺2500. As soon as I noticed, I immediately submitted a refund request. However, only 3 transactions were refunded, and I only received ₺360 back. The remaining amount is still being charged, despite my effor...
My child accidentally made a game purchase on Google Play, resulting in ₺569.99 being charged to my card. I requested a refund, but it was denied. I am seeking the return of this amount, as I do not wish to pay ₺569.99 for a game. Please help.
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