On October 26, 2022, I discovered an unexpected 214.99 TL deduction on my mobile phone bill, which was linked to the "Monthly Reading" app on Google Play. I was surprised because I had never installed or authorized this app. A month later, when I realized my error, I immediately contacted Google Play support to report the unauthorized charge and request a refund. Unfortunately, despite numerous follow-ups, the problem has gone unresolved for an incredible 8 months. It's frustrating to deal with the company's lack of responsiveness. I've explained repeatedly that I never made this purchase and should not be held liable for the charge. However, my efforts have gone unanswered, and the amount is still being deducted from my phone bill unfairly. I hereby demand that Google Play take this matter seriously and refund the 214.99 TL they incorrectly charged to my phone bill as soon as possible. As a loyal customer, I expect the company to be accountable and to provide the customer service I deserve. It is unacceptable to keep customers in the dark and deny them their rightful refund for a charge they did not authorize.
I have never used the BetterMe app, yet since April, my credit card has been charged twice every month through Google Play Store — ₺420 and ₺320 — totaling about ₺740 per month. So far, I have been charged approximately ₺3,600 without my consent. I attempted to cancel the subscription, but no releva...
I'm struggling to make ends meet as a minimum-wage employee. My 12-year-old son purchased a game from the Google Play store without my knowledge, and the mobile phone bill with the last payment date of 09.03.2023 amounted to 3.089,00 TL, much to my surprise. This sum is too much for me to bear. I im...
Google Play is causing payment and refund issues. They're deducting more than necessary and refunding less. On June 15, 2024, I purchased an app from Google Play for 250 TL. Not satisfied with the app, I contacted them before the 15-day refund deadline. I've been struggling with their technical supp...
On April 20, 2025, I was charged 899.99₺ through my mobile carrier for a PUBG Mobile Turkey DCB subscription—without my consent. What’s even more outrageous is that PUBG Mobile isn’t even active on my phone, and I haven’t played the game at all. I never approved any purchase, never authorized a subs...
On July 24, 2025, and August 2, 2025, a total of ₺680 was withdrawn from my personal Google Play account under the merchant name Supercell for the game Clash Royale. The problem is that I have never played Clash Royale in my life, nor have I made any purchases or downloads related to this game. The...
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