My 10-year-old son was able to make ₺7000 worth of purchases on Brawl Stars through the Play Store within 25 days, using a billed mobile line, without my knowledge. Even though the app itself and my account settings clearly indicate my son's age and that I am the account manager, how can the system still allow a 10-year-old to spend ₺7000? This is truly unfair and unacceptable. I am a minimum wage worker, living in a rented home. I am kindly requesting a refund for these charges. After all, we're talking about a 10-year-old child—there should be restrictions in place. Children at such a young age are getting exposed to gambling-like behaviors, and since this involves real money, I am asking for the amount to be refunded.
My child accidentally made 18 in-game purchases on Brawl Stars through Google Play, totaling ₺2500. As soon as I noticed, I immediately submitted a refund request. However, only 3 transactions were refunded, and I only received ₺360 back. The remaining amount is still being charged, despite my effor...
I'm struggling to make ends meet as a minimum-wage employee. My 12-year-old son purchased a game from the Google Play store without my knowledge, and the mobile phone bill with the last payment date of 09.03.2023 amounted to 3.089,00 TL, much to my surprise. This sum is too much for me to bear. I im...
I urgently need help regarding unauthorized purchases made in Brawl Stars by my 5-year-old son. On 31.03.2025 and 06.04.2025, several charges were made without my knowledge or consent. I never approved these transactions, and I'm extremely upset that there's no clear way to contact support directly ...
I just discovered that my son unknowingly purchased a Brawl Pass without my consent. I have no idea how he was able to complete the transaction, as I was not informed of any purchase. I demand a full refund, as this was an unauthorized charge. If Supercell does not resolve this issue and refund my ...
My child made an unauthorized purchase without my permission, and I immediately requested a refund. However, my request for a ₺3,999.99 refund for 2000 Gems in Brawl Stars was denied, citing the refund policy. This is completely unfair. I did not authorize this transaction, and as a parent, I shoul...
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