My child accidentally made a game purchase on Google Play, resulting in ₺569.99 being charged to my card. I requested a refund, but it was denied. I am seeking the return of this amount, as I do not wish to pay ₺569.99 for a game. Please help.
My child accidentally made 18 in-game purchases on Brawl Stars through Google Play, totaling ₺2500. As soon as I noticed, I immediately submitted a refund request. However, only 3 transactions were refunded, and I only received ₺360 back. The remaining amount is still being charged, despite my effor...
My child made an unauthorized purchase without my permission, and I immediately requested a refund. However, my request for a ₺3,999.99 refund for 2000 Gems in Brawl Stars was denied, citing the refund policy. This is completely unfair. I did not authorize this transaction, and as a parent, I shoul...
On November 9, 2025, my child made multiple in-game purchases through Google Play for Mobile Legends totaling $83 without my permission. Even though we did not use the purchased items, I requested a refund. After waiting a week, I received a negative response. I informed both the game and Google Pla...
Dear team, I’m writing to express my deep frustration over a recent unauthorized purchase made through my Google Play account. My children unknowingly downloaded PUBG Mobile and made an in-app purchase of 300 Unknown Cash (UC) worth ₺154.99 without my knowledge or consent. The transaction ID is GPA....
I got my phone bill and saw a charge of ₺2529.86 from PUBG Mobile. I reached out to customer service and they informed me that the charge was not made by them, but rather by PUBG Mobile. I don't play PUBG Mobile and I haven't given anyone permission to make purchases for me. I reckon my kid might'v...
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