My child accidentally made 18 in-game purchases on Brawl Stars through Google Play, totaling ₺2500. As soon as I noticed, I immediately submitted a refund request. However, only 3 transactions were refunded, and I only received ₺360 back. The remaining amount is still being charged, despite my efforts to explain that these purchases were made by a child.
I clearly stated that the purchases were unauthorized, yet Google Play refuses to process the rest of the refund. I do not understand why they are not fully resolving this issue. I demand a full refund for the remaining amount and a proper resolution to prevent such incidents from happening to others.
My child made an unauthorized purchase without my permission, and I immediately requested a refund. However, my request for a ₺3,999.99 refund for 2000 Gems in Brawl Stars was denied, citing the refund policy. This is completely unfair. I did not authorize this transaction, and as a parent, I shoul...
On October 4, 2025, two unauthorized transactions were made from my Garanti Bank card through Google Play for the game Brawl Stars. One of these charges was for ₺189.99, and the other was for ₺94.99. My card was used without my permission by my son. I request that these unauthorized charges be refu...
I urgently need help regarding unauthorized purchases made in Brawl Stars by my 5-year-old son. On 31.03.2025 and 06.04.2025, several charges were made without my knowledge or consent. I never approved these transactions, and I'm extremely upset that there's no clear way to contact support directly ...
About an hour ago, I made a single purchase of 360 gems in Brawl Stars. However, despite making the purchase only once, my bank account was charged three times for the same transaction. I immediately checked both my Google account and Play Store purchase history, and they both clearly show that I on...
Hello, we accidentally made a wrong purchase in the Brawl Stars game, and immediately after, we canceled the transaction. However, the game penalized us with a -5000 gem deduction, which is very frustrating since we already work hard to collect gems. What is the reason for this penalty? Our childre...
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