Google Play Allows Misleading Game That Triggers Unauthorized Charges

I downloaded a game called Kingshot through an advertisement shown on Google Play. The ad gave the impression that the game was educational and entertaining, but in reality, the game is entirely designed to push users into spending money. When you first start the game, there is a short tutorial similar to what is shown in the advertisement, but after that, almost every step of improving your character or account requires spending real money.

Our children play this game, and because our Google accounts have credit cards linked to them, they are able to make purchases. My child repeatedly made payments in order to compete with accounts in the game that appear to be real players but are actually fake or system-controlled accounts. Trying to reach their level, my child made many in-game purchases. Within approximately one month, a total of about $400 USD was charged to my credit card, and I cannot even determine the exact number of transactions.

This system exploits children’s psychology and their sense of competition. I contacted Google Play regarding this issue, and I received an email stating that the Kingshot team might be able to refund a few of the payments. However, this situation is not a small issue limited to a few transactions. This game systematically targets the weaknesses of children and parents to encourage spending, and the experience it delivers does not match what is advertised.

I am not requesting refunds for just a few transactions—I am demanding a full refund of all charges made through this game. I also want the related Kingshot account to be completely deleted and expect Google Play not to tolerate misleading, child-targeted advertising and monetization practices like this. Due to misleading advertising, deceptive guidance, and these in-app spending mechanisms, I state that I am prepared to pursue legal action against both Google Play and the game if necessary. This complaint is my first official notice regarding this matter.