Brand-New Opel Frontera Multimedia System Failure on Day One
On February 19, 2026, I purchased a brand-new Opel Frontera from Kahyaoğlu in İzmir. Shortly after taking delivery, before I had even driven from Gaziemir to Karşıyaka, I turned on the radio and a constant “service” warning appeared on the screen, making the radio completely unusable.
I immediately called the dealership and, following their instructions, reset the multimedia system to factory settings. However, about five minutes later, the same issue occurred again. I was told that Saturday appointments were fully booked and was given a service appointment for Monday, February 24, at 9:15 AM.
I arrived at the service center at 8:30 AM that morning and waited until 10:30 AM for a technician. After that, they took the vehicle inside, and I was forced to wait at the service center—hungry and without water—until 3:00 PM. As a diabetic, this caused my blood sugar and blood pressure to drop, yet no one showed concern.
Later, I was told the issue had been fixed and the vehicle was returned to me. However, when I turned on the radio, the exact same “service” warning appeared. The vehicle had clearly been returned to me without proper testing or verification.
The car was taken back into service again. I specifically requested that the multimedia system be replaced with a new unit, but my request was refused. This is a four-day-old vehicle, and the protective film on the multimedia screen had not even been removed yet.
I was then informed that the console would need to be dismantled for further diagnosis, that there was no clear timeline for completion, and that they did not have a replacement multimedia unit in stock. It is unacceptable that an official Opel service center does not have such a basic spare part available.
From day one, I have been unable to properly use my brand-new vehicle. The fact that final checks were apparently not performed before delivery, that software was installed and I was told “the issue is resolved” without proper testing, and that no accountability has been shown demonstrates serious negligence by both Kahyaoğlu and Opel.
My license plate is 35 *** 11.
I expect both Kahyaoğlu and Opel to immediately replace the defective multimedia system in my vehicle with a brand-new, fully functional unit—without dismantling or temporary repairs—and to resolve this issue without causing further loss of time or inconvenience.
Progress
I purchased a brand‑new 2026 model Opel Frontera hybrid from Kahyaoğlu in Gaziemir, İzmir on 19 February 2026. Since the first day I took delivery, the multimedia/radio system has not been functioning properly; the screen constantly displays a warning saying “service announcements are ongoing,” and I cannot use the radio.
Despite repeatedly contacting the authorized service about this issue, each time I am told that a software update is pending, that no solution is available yet, and no concrete steps have been taken for months. For a brand‑new vehicle, it is completely unacceptable that such a fundamental multimedia function has been non‑functional from day one, that no solution has been provided, and that I am being kept waiting solely on a software excuse in this day and age.
I request that Opel and the relevant authorized service promptly install the required software on the vehicle’s multimedia/radio system, or, if the issue cannot be resolved by software, replace the multimedia unit with a new one. I expect my problem to be permanently resolved without further delay.
Thanks
I purchased my car on February 19, 2026, and the multimedia system constantly shows a 'service' warning and the radio doesn't work. I took it to the service center, but the interventions performed did not solve the problem. My request for a replacement was denied, and I was told that no spare parts are available. I experienced long waiting times at the service center and health issues, and I still haven't gotten a solution.
