My account on Gate.io has been unexpectedly frozen, and I'm unable to perform any transactions. What steps can I take to unfreeze it?

On September 15, 2025, my Gate.io account showed that my balance of 276,039,982,284,279 Kishu Inu coins had disappeared, even though I had not made any transactions. I did not perform any transfer, sale, or withdrawal—this happened completely without my knowledge or consent. I immediately tried to c...

On October 18, 2025, I noticed that my Gate.io account balance of approximately 500 USDT had suddenly disappeared, even though I didn’t make any transactions. My USDT balance dropped to zero without warning, and I couldn’t understand why. I did not perform any transfers, trades, or other activities,...

I haven’t been able to log in to my Gate.io account for about five months. During the verification stage, I keep receiving the same error message: “Email address not found, phone number not found.” My registered email address (m*@gmail.com)** and phone number are both active and up to date, and I ...

About three weeks ago, I made a spot trade with Uni5L on the Gate.io platform. After completing the trade, my account balance was $230, and it remained the same for the next three weeks. However, when I checked my account last night, I noticed that my balance had suddenly dropped to $6. During this...

I haven’t been able to access my Gate.io account for the past 15 days. The problem is that I had previously removed the Google Authenticator app, so I can no longer enter the two-factor authentication (2FA) code required for login. I still have access to the email address I used to create the accou...

On September 23, 2025, my AGS Coin balance on the Gate.io mobile app suddenly disappeared. In the morning, I had ₺8,811 worth of AGS Coin in my account, and I even took a screenshot of my balance. However, when I logged back into my account later, my AGS Coin balance had dropped to zero, and the AGS...

About a month ago, I purchased a coin called TRUMP through Gate.io. However, ever since a content update was made on the Gate.io platform, I have been unable to see my TRUMP coin balance in my wallet. Before buying TRUMP, I sold other coins such as FLOKI and FIL, but after that transaction, my entir...

While trying to access my wallet through the Gate.io mobile app, I decided to change my password for security reasons. After submitting the password reset request, I started getting an “invalid Authenticator code” error repeatedly, and since then, I’ve been unable to log in to my account. This issue...

I had a balance of 154,057.02 WLD5s coins in my Gate.io account. About a week ago, without performing any transactions, I logged into my account one morning and saw that my balance had been reduced by Gate.io to only 154 coins. This is the first time I have experienced such an issue, and I even hav...

My Gate.io account (UID: 13413839) is currently inaccessible because I accidentally deleted the Google Authenticator app linked to it. Since then, I have submitted multiple requests to disable or reset the Authenticator, but my requests have not been processed. As a result, I am unable to withdraw m...

I am experiencing a very serious problem with my Gate.io account. About two months ago, my username was suddenly changed, and my entire wallet balance was reset to zero. All of my past transaction history has also disappeared. Even though I can still log into my account through both the mobile app a...

Title: Gate.io Reset My 849 USDT Hippap Coin Balance Without Any Notification Complaint: On August 12, I discovered that the 849 USDT worth of Hippap coin in my Gate.io mobile app account had suddenly been reset to zero. What makes this situation worse is that I received no notification by email or...

For the past 10 days, I have been facing a very serious issue with my Gate.io account. Without my knowledge or approval, several unauthorized transactions were carried out on my account. These transactions were clearly not initiated by me, yet they appear in my trading and transfer history as if I h...

Today, when I tried to log into my Gate.io account, I was unable to receive the verification codes required for access. Neither SMS nor email verification codes are being delivered to me, which means I am completely locked out of my account. This is an extremely urgent issue because I currently have...

On May 21, an unauthorized transaction occurred through my M* app**, resulting in ₺100,000 being withdrawn by an individual using Gate.io. I had never permitted this transfer. Shockingly, the person later contacted me via WhatsApp, claiming they would return the money—but I’ve received nothing since...

I’ve been a Gate.io user for over six years, and now I suddenly can’t access my account at all. When I enter my email and password, the system responds with “No such user exists.” This makes no sense because I’ve been using the same login credentials for years without issue. In the older version of...

I’m currently trying to sell several of my crypto projects on Gate.io, but the platform won't allow me to proceed. Every time I attempt to make a sale—regardless of the project—I encounter the same issue: a message in English appears saying the market is inaccessible. This error prevents me from exi...

Before I signed up for Gate.io, I was earning good returns from my crypto investments. But ever since I started using this platform, I’ve only encountered losses and problems. The final straw came when I transferred funds to my Solana address on Gate.io to buy a Web3 coin. Right after I made the tra...

Recently, my account was suddenly frozen without clear explanation. One day later, when my access was restored, I logged in and discovered that my entire balance was missing, and all my past transaction history had been wiped clean. This is a shocking and unacceptable situation. I did not receive a...

I bought PI5L and GALA5L coins from the Gate.io exchange, investing 50 USDT and 180 USDT at prices between 0.0028 and 0.0022 cents. These coins increased by 220,000% and 90,000% respectively, and I sold them at that point. Under normal circumstances, I should have made a profit of around 110,000–115...

On 2025-06-29, I purchased PI5L and GALA5L coins on the Gate.io exchange. I bought PI5L at 0.0028$ for 50 USDT and GALA5L at 0.0022$ for 180 USDT. Shortly after my purchase, both coins experienced extraordinary price increases—PI5L rose by 220,000% and GALA5L by 90,000%. I immediately executed a sel...

On 2025-07-02, I logged into my Gate.io account to check my LoopUSDT coin balance, which I had previously purchased for investment. To my shock, the balance showed zero dollars without any prior notice or explanation. I attempted to search for the Loop token in the trading section, but the coin no l...

I cannot access my exchange account! Since I changed my phone, my Google Authenticator code also changed, and now I can't log into my account because I can't see the old code. I've realized that this is a widespread problem affecting many users. This is completely unacceptable for a cryptocurrency ...

I am absolutely furious with Gate.io! My account has been zeroed out! I can log in, but there's no balance and no coins in my account. I've even tried logging in with my phone number, but my main account still shows absolutely no balance. To make matters worse, there's no customer service whatsoeve...

I am absolutely outraged with Gate.io! I'm trying to log in using my phone number, and it keeps hitting me with a ridiculous message: "You are located in a restricted country." This is completely unacceptable because Turkey is NOT on your list of restricted countries! I'm a legitimate user trying to...