Can’t Log In to Gate.io After Changing Phone Number

Tuğusan
Tuğusan
Gate.io
November 3, 2025 5:49 PM138

I have been unable to access my Gate.io account for about 10 days because my old phone number is still registered to it. My account holds 120 million Safemoon tokens, along with other crypto assets. Since I changed my phone number, I am not receiving SMS verification codes and therefore cannot log in to my account.

I have already attempted identity verification and submitted support requests, and I also tried to contact Gate.io’s Turkey office by phone, but no one answered. My account is personal, and I have not made any progress in resolving this issue so far.

I request that my new phone number be linked to my account and that I regain access to my crypto assets as soon as possible. I urgently ask for this issue to be resolved without further delay.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

My account on Gate.io has been unexpectedly frozen, and I'm unable to perform any transactions. What steps can I take to unfreeze it?

104 Complaint

Similar Complaints

1

I Can’t Access Gate.io App After Changing My Phone Number

Yunus
Yunus
Gate.io
May 12, 2025 2:59 PM114

I recently changed my phone number, and now I’m unable to access my Gate.io account. When I try to log in or update my n...

Unable to Access My Gate.io Account, Linked to Wrong Account

Yunus
Yunus
Gate.io
January 23, 2025 10:25 PM145

I can’t access my Gate.io account no matter which method I try. When I log in using my phone number, it takes me to a di...