Gate.io Locked My $34 Transaction After Failed Face Verification

I made a $34 transaction through Gate.io Global. Although the money was deducted from my account, the transfer was not completed, and the issue is still ongoing. During the transaction, I was asked to complete face verification. I attempted this verification two or three times, but the system did not accept it and then automatically locked my account and transaction.

After this restriction was applied, Gate.io began requesting additional documents such as video verification and proof of source of funds. Considering that the transaction amount is only $34, I believe these requirements are disproportionate to the size of the transaction. Despite the low value of the transaction, the security process has been unnecessarily prolonged. At this point, my transaction is not being completed, the money has not been refunded to my account, and I cannot use my funds.

When I contacted live support, I was told that the transaction amount would be returned to my account after some time. However, three days have passed, and no refund has been issued. The status in the system has not changed, and the security restriction still remains active.

I believe that the security process applied to such a small transaction is excessive and has caused unnecessary inconvenience. I request that the security restriction on my account be lifted immediately, the system issue be corrected, and either the transaction be completed in full or the $34 payment be refunded to my account without further delay.

I expect Gate.io support to provide a clear, fast, and concrete solution after properly reviewing my case, rather than sending standard or automated responses.