Gameforce Now Subscription, Unauthorized Charge and Refund Request

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May 18, 2023 7:12 pm
75

Hello, my Gameforce Now service automatically renewed on May 18, 2023, without my permission, and my card was charged 450TL. This subscription is linked to the email address [email protected], which I use for business. I'm writing to you from this email address. I got a response from Nvidia Assistant about how to cancel and get a refund. It said that you can only get a refund if you haven't used the game+ service or played any games, and only after verifying the monthly packages that keep coming back. After you buy the package and start your subscription, you can't get a refund if you've already played games or used the service. But there hasn't been any advice or a person to talk to about this. I have not used the Game+ service or played any games, that is a fact. So, I need a 450TL refund as soon as possible. If the right steps aren't taken, I'll take the problem to the Consumer Arbitration Board to get things done. Sincerely,

May 19, 2023 5:45 pm (22 hours after complaint)

Hello Mr. Umut, You can submit your request through the "Send Feedback" button located right next to the profile area in the top right corner of the GeForce NOW application. For requests and questions, you can visit https://gameplus.com.tr/destek to get support. GAME+ Support Team

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