When our Franke granite corner sink was installed, we immediately noticed a hazy and cloudy surface on the material — even though it had never been used. The authorized installer who handled the setup confirmed that the sink was defective out of the box and stated that a replacement should be arrang...
After cleaning my Franke brand oven, the glass door suddenly shattered while I was closing it normally. The glass exploded and scattered everywhere without any external impact, which poses a serious product safety concern. I request that the cause of this incident be technically investigated and th...
The interior racks of my Franke dishwasher have become severely rusted. Since I have a small child, I find this situation extremely concerning from both a hygiene and health perspective, and therefore, I am unable to use the machine safely. When I contacted the authorized Franke service in Ankara, ...
I have been using my Franke FDWS 612 D dishwasher for about five years, and I’m extremely disappointed with its durability. After only two years of use, severe rusting began on both the upper and lower racks, and over time they have become completely corroded. In addition, the lower spray arm keeps...
It’s been almost a year, the upper compartment of Franke Dishwasher has never washed properly, and the lower compartment doesn’t clean well either. The service came and checked but didn’t find any technical issue. That means the machine itself is really bad. I wanted to return it, but since Franke s...
Dear Sir, or Madam, The upper and lower baskets of my Franke Dishwasher is rusty. For this reason, the basket wires break one by one. I think that it is a very big health problem that the rust on the wires passes to us on the plates and glasses that are washed in every wash. The fact that stainless ...
The middle burner is the biggest problem — it keeps failing. The service team came three days ago to fix it again. This time, it lit up, but now the igniter won’t stop clicking, so I have to unplug it every time just to stop the noise. Before this, I used another brand’s stove for 15 years without e...
"Thank you very much for your attention."
About a week ago, I discovered rust forming on the racks of my Franke FWDS712++XS dishwasher, and it has spread rapidly in a very short time. Although I’ve owned the machine for 4 years and it's now out of warranty, I’ve always used it properly and maintained it according to the instructions. It’s e...
Franke electric hob stopped working for the second time in just 6 months. Even though it has a 2-year guarantee and the service team said it should be renewed, Franke refuses to replace it and makes me wait more than a month for the spare part to repair it. Horrible experience, poor quality, arrogan...
I own a Franke FDWS 712 XS dishwasher, and the lower basket has completely rusted and disintegrated, which is unacceptable for a product that’s supposed to last for years. What’s even worse is that I have been waiting nearly 11 months for a replacement part from the Edremit service center, and there...
I bought a Franke stove from Özbek Hırdavat in Kayseri, and after it broke, I was told to contact Franke’s authorized service technician, Mr. Y****, for support. I reached out to him, and he informed me that the broken part would be ordered from the factory and the repair would be completed within 6...
I purchased a Franke kitchen faucet three years ago, trusting the brand’s reputation for quality. Unfortunately, I’m now dealing with multiple issues that shouldn’t occur on a premium product in such a short time. First, the coating on the faucet started peeling, and then the water flow decreased dr...
I purchased a kitchen sink from Franke, expecting high quality from such a reputable brand. However, just one week into using it, I deeply regret the decision. Despite handling it with great care, the sink constantly develops unsightly stain marks as soon as it dries. No matter how clean it is, the ...
We purchased two refrigerators from the Franke dealer in Gaziantep, trusting the brand's global reputation and paying a significant amount with the expectation of long-term reliability. Unfortunately, one of the units has been giving us constant problems from the beginning. We could only get it to w...
I own a Franke stovetop, and I’m experiencing a serious safety issue: the knobs get so hot during use that they’re nearly impossible to touch—hot enough to burn your hand. Over time, one of the knobs has even started to melt from the heat. This isn’t just an inconvenience; it’s a real hazard. When ...
After purchasing the Franke FCO 86H oven, we quickly began to notice a major issue during use. From the very first baking sessions, excessive steam started accumulating inside the oven, and water began pooling in the bottom compartment. This continued to happen in later uses, so we contacted technic...
My Franke refrigerator, installed in July 2022, has already broken down in less than three years. I paid more than competing brands expecting superior durability and quality, but Franke has turned out to be a complete disappointment. At first, the authorized service told me that the mainboard was d...
My Franke refrigerator broke down, and reaching the authorized Franke service center in Adana (Şaşmaz) took us several days. After finally getting through, they gave us a service appointment 10 days later. We had to live without a refrigerator for 10 days, which was extremely inconvenient. On the a...
My Franke FDWS712AXS dishwasher has developed peeling and rust on both the upper and lower racks, even though it has been less than five years since I purchased it. This is not acceptable for a premium brand like Franke, which I chose precisely because of its reputation for quality and durability. ...
We purchased a Franke appliance set in 2018 and have generally been satisfied with the products. However, we have been experiencing ongoing issues with our FDWS 614 DA++ XS model dishwasher for quite some time. • Rust and mold have formed on the racks, which raises concerns regarding hygiene and usa...
My Franke fridge stopped working. I called their service, and they came, checked it, and said it needed a new fan. They replaced the fan and charged me for it. However, just 30 hours later, the fridge stopped working again. It keeps turning on and off, just like before. I even made sure there were n...
Three years ago, I purchased all my kitchen built-in appliances (oven, microwave, stove, hood, dishwasher, and even the kitchen sink set) from Franke, trusting the name of such a large company. However, I have encountered a rust issue with my Franke FDW 612 E6P A++ fully integrated dishwasher, espec...
Every two years, the baskets in my Franke dishwasher, which I bought in 2018, start to rot and break. The baskets were changed two years ago, but the same problem has come up again in 2024 because the quality of the materials hasn't gotten better. The local service wants ₺3500 to replace both basket...
