Franke Maris MRG 110-52 Blanco Granite Sink Came Broken
On December 8, 2023, I ordered the Franke brand Maris mrg 110-52 Blanco granite sink from kuvantumonline.com with order number 1702040562McXzS for 7100 liras. I wanted the product to be delivered to the work address with the name of the master who will prepare my kitchen counter for installation. However, the product was delivered to the side shop at the specified address, not to the person whose information was given. In addition, products were sent to online shopping with a different company instead of Aras Kargo. When we opened the product, I saw that it was sent a broken and defective product. When I contacted the relevant company, they said there was nothing they could do and you should not have received it. People don't collect money on the street. This is the first time this has happened to me while shopping online. They do not stand behind the products they sell, they make money by victimizing consumers. What a pity. Of course, there will be a legal consequence for this victimization they have caused.
Dear Customer, Your application has been processed and forwarded to the relevant departments. Thank you for choosing Franke products. Franke Kitchen and Bathroom Systems Inc. Customer Service
Additionally, the product delivery was made to other individuals, not to us, and I kindly request that my grievance be addressed.
I was called by Franke. Mr. Engin took care of the matter. I was told that a replacement would be provided. I thank him.
I was called by Franke. MR. Engin was interested in the issue. It was said that a change would be made and the change was made. I would like to thank MR. Engin and the Franke
The product exchange was completed. Thank you, Franke and Mr. Engin.
