My Dominox "DA915 V WH A" hood malfunctioned, therefore I contacted the authorized Franke service center with whom I am linked. Today, Monday, February 19, 2024, I was phoned by service and advised that there is a card malfunction in my hood that requires replacement because it cannot be repaired. However, they asked ₺4,200 for the replacement card! This seems extravagant for a hood repair. I researched prices of similar products (known brands) online and discovered that brand new products range from ₺3,000 to ₺6,000. Should I be grieved that a product I purchased with faith in the brand 4-5 years ago, despite good use, failed in such a short period of time, or should I be unhappy that I am being charged nearly the price of a new product for repair? I really can't decide! If I do not receive assistance and attention from the firm regarding the product, I will consider purchasing a new one before picking it up from the service. After all, it is possible to find the best models from local brands for the stipulated price. In this regard, I am considering taking appropriate action via social media and exercising my legal rights.
I reside in Turkey and I would like to convey my discontentment with your distributor in the country regarding a recent purchase. I purchased a Franke 325.0597.294 Tale 915W XS brand and model hood. After reaching out to the Franke authorized service and setting up an installation appointment, the c...
The refrigerator I bought from you in April 2022 broke down in June 2023. We contacted the Franke service in Bodrum, who came around and informed us that the memory card needed to be replaced. If they have it in stock, it can be replaced right away; if not, they can order it from headquarters and no...
We purchased our KD-55XG8096 model television in September 2020, and recently it started malfunctioning—it shuts off on its own, doesn't turn back on for 1-2 hours, then works briefly before shutting off again. We contacted the authorized service center, Mahir Elektronik in Bakırköy, Istanbul, and t...
I sent my Dyson V10 vacuum to the service center when the trigger broke, and in 2023, following their advice, I also purchased a replacement battery as they mentioned the original battery might wear out soon. I paid a total of ₺5000 at that time. However, the battery lasted over a year without any i...
I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me...
Comments