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Hakan is very satisfied with the result
Resolved

Franke Dominox "DA915 V WH A" Hood Repair Costs More Than New!

Hakan
February 19, 2024 10:29 pm
101

My Dominox "DA915 V WH A" hood malfunctioned, therefore I contacted the authorized Franke service center with whom I am linked. Today, Monday, February 19, 2024, I was phoned by service and advised that there is a card malfunction in my hood that requires replacement because it cannot be repaired. However, they asked ₺4,200 for the replacement card! This seems extravagant for a hood repair. I researched prices of similar products (known brands) online and discovered that brand new products range from ₺3,000 to ₺6,000. Should I be grieved that a product I purchased with faith in the brand 4-5 years ago, despite good use, failed in such a short period of time, or should I be unhappy that I am being charged nearly the price of a new product for repair? I really can't decide! If I do not receive assistance and attention from the firm regarding the product, I will consider purchasing a new one before picking it up from the service. After all, it is possible to find the best models from local brands for the stipulated price. In this regard, I am considering taking appropriate action via social media and exercising my legal rights.

Hakan
February 20, 2024 5:10 pm

I was called by Franke customer service today regarding the product, and they expressed their regret for the inconvenience I experienced. They said they would offer a discount on the parts to help resolve the issue. Subsequently, the service center we gave the product to called and said they would reduce the repair cost from 4,200 TL to 3,800 TL. When I asked if they were only giving a 400 TL discount from 4,200 TL, I was met with an unprofessional response saying, "Actually, we told you wrong, it costs 4,700 TL." When I asked what would happen if I didn't collect the product from the service center, they said they wouldn't charge me and would scrap it! Now I understand better why people in my country prefer to shop from our own familiar local companies rather than such high-profile firms. I will definitely never buy anything from this company again...

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