I booked a round-trip flight with Fly One for my outbound and THY for my return through Enuygun.com. Unfortunately, I made a mistake with the dates and selected the wrong month. When I realized this, I immediately contacted Enuygun.com for a date change. They told me it would be more expensive to change the date than canceling the ticket, so I canceled my THY ticket. However, Fly One refused to cancel my tickets, despite Enuygun.com directing me to contact them. Even after contacting Fly One by email and accepting the cancellation fee, they still said they couldn’t cancel the tickets. How can two tickets be non-cancellable with days left before the flight? Enuygun.com has been unresponsive and disappeared, leaving me stranded with unresolved issues.
On the evening of September 16, 2024, at 10:30 PM, I purchased flight tickets for three different destinations. An hour and a half later, I realized I had selected October instead of September, meaning I had made a mistake only with the month. I immediately contacted Enuygun.com by phone. They told...
On November 11, 2025, I requested a cancellation for my Iran Air Tehran–Istanbul flight ticket purchased through Enuygun.com (PNR: SIB8G3). Enuygun customer service recorded my request and told me they would get back to me. However, I did not receive any updates for two full days. When I called them...
THY is not canceling my fully flexible return flight ticket and not refunding the ticket fee. I purchased a fully flexible flight ticket from the THY Sabiha Gökçen Airport sales office, paying twice the normal ticket price, because my return date might change. Due to a change in my return date, ...
Enuygun.com refunded me only ₺80 instead of ₺1700 for my flight cancellation, which was scheduled for a month later, and they informed me of this only after I had canceled the ticket. If I had known this in advance, I would have never canceled my flight through them. I am absolutely filing a complai...
I purchased return tickets from THY with a friend, but they canceled the return tickets for their own reasons. We've been on the waiting list for about a month and have respected the process. During this time, we were assured that there would be no problem with our outbound tickets and that we could...
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