Payment Taken But No Ticket Issued

I purchased a ticket through the FlyOne app for a flight from Tashkent to Riga on 7 November at 01:40. An amount of 240 EUR was charged to my account, however no ticket was issued in the app and I did not receive any trip details or flight number. Despite the payment being successfully taken, I still do not have a valid reservation in the FlyOne system and have no proof of an issued ticket other than the payment transaction itself. This situation leaves me without a usable ticket for my planned trip. I request that my situation be urgently checked and that either my ticket for this flight be properly issued and confirmed in the app, or that the full amount of 240 EUR be refunded to me as soon as possible.