On the night of April 19th, shortly before the shift to April 20th, the bus from Amsterdam to Hamburg, planned at 02:00, arrived about 03:30. The driver, a Frenchman with long black hair and glasses, didn't speak English. Despite arranging the first two rows weeks in advance, the driver refused to take our seats, claiming they were his. He refused to wait for us to contact customer support, insisting that if we wanted to board, we had to sit at the rear and pay an extra €70 per person. When we complained about the hefty charge, he gave us a "discount," claiming we could travel for €50 apiece. He refused to give us a receipt, insisting on paying cash, and physically pocketed the money. When we arrived in Hamburg, we went directly to the Flixbus center and explained the issue. While they recognized our complaints, none of this changes the nightmare we endured. Even if the initial ticket price is restored, the additional cost we paid and the possibility of being left there at that hour is something I never want to go through again. Even after we had boarded, the bus door would not close correctly, leaving us to wait for the driver to manually close it. I can confidently state that I will never utilize Kamil Koç for domestic, let alone foreign travel, again.
On July 16, I purchased a FlixBus ticket for the 7:20 PM trip from Bremen to Hamburg. Since I don’t speak German, I was unable to buy tickets for my two children. When I explained the situation to the driver, he said he didn’t have time to handle it at that moment and would collect payment upon arri...
I booked a FlixBus trip from Amsterdam to Paris on March 18 at 08:05. First, the bus was delayed with no explanation. Then it never arrived at all. When we went to the office, they told us they would reroute us through Brussels and issued new tickets—putting us in the last-row seats. What should’ve...
We purchased a ticket for a Brugge trip from Brussels Midi station with a departure time of 15.09/07:30, and my husband and I were at the bus stop by 07:15. The bus arrived around 08:00, and after all passengers boarded and checked in, the driver just waited without explanation. He did not know Engl...
We bought FlixBus tickets for the 1:35 PM bus from Hamburg to Copenhagen. The bus arrived late, at 2:10 PM. While reversing, a bicycle attached to the back of the bus slightly bumped into another bus, and as a result, we were made to wait for more than two hours. During this entire time, no one prov...
During my FlixBus journey from Prague to Budapest on the night of August 2–3 (reservation number: 3275515509, 11:45 PM–6:30 AM), I experienced a very serious incident. The bus driver was extremely rude, disrespectful, and mocking toward passengers throughout the trip — constantly raising his voice a...
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