I booked a FlixBus trip from Amsterdam to Paris on March 18 at 08:05. First, the bus was delayed with no explanation. Then it never arrived at all. When we went to the office, they told us they would reroute us through Brussels and issued new tickets—putting us in the last-row seats.
What should’ve been a 6-hour journey turned into a frustrating 9-hour ordeal.
To make matters worse, although our original booking through the app clearly showed no baggage fee, the new tickets issued required us to pay €10 in cash just to check a small carry-on bag. But once we boarded, we saw other bags—even larger ones—placed directly in the aisle, without any extra charges.
This was incredibly unfair. We were inconvenienced, delayed, and forced to pay extra for something that was included in the original purchase. FlixBus made zero effort to compensate us for the lost time or the added cost.
On July 22, 2025, we purchased a FlixBus ticket via the Omio app for the Brussels South (Gare du Midi) – Paris (Bercy Seine) route, scheduled to depart at 2:00 PM (Ticket No: 3262095415). The bus was first delayed to 2:15 PM and then never arrived at all. Later, another bus came at 3:10 PM as the ne...
On January 24 at 1:50 AM, I had a FlixBus ticket (PNR: 3211142773) from Brussels to Paris that I purchased for ₺399. However, without any explanation or my consent, my ticket was canceled by FlixBus. When I tried to board the same bus, I was forced to buy a new ticket for €38, costing me significant...
We bought FlixBus tickets for the 1:35 PM bus from Hamburg to Copenhagen. The bus arrived late, at 2:10 PM. While reversing, a bicycle attached to the back of the bus slightly bumped into another bus, and as a result, we were made to wait for more than two hours. During this entire time, no one prov...
On Tuesday, June 11th, at 08:05 AM, I was on a FlixBus from Strasbourg to Paris that made a stop along the way. The bus left without me, despite my attempts to get back on. The driver even drove towards me as I knocked on the door, then drove off, leaving me behind. My bag, containing my phone and m...
I purchased FlixBus tickets for myself, my spouse, and my son, who was born on April 14, 2022, for a trip from Amsterdam to Bruges. When booking online, I saw that the website mentioned a baby car seat requirement but also stated there was some flexibility regarding it. Based on that, I completed my...
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