During my FlixBus journey from Prague to Budapest on the night of August 2–3 (reservation number: 3275515509, 11:45 PM–6:30 AM), I experienced a very serious incident. The bus driver was extremely rude, disrespectful, and mocking toward passengers throughout the trip — constantly raising his voice and speaking aggressively. At the final stop, while I was trying to confirm where exactly I should get off, he once again behaved aggressively and attempted to close the luggage compartment door on me as I was reaching for my bag. I narrowly avoided physical harm. Other passengers witnessed the situation and appeared visibly alarmed.
I reported this incident to FlixBus in full detail. They initially apologized and said they would investigate the matter, but I haven’t received any follow-up yet. We paid a total of €90.97 for two tickets. I also reported the incident to the Hungarian police via email the following morning.
I request that this incident be investigated promptly, that appropriate action be taken against the driver, and that my grievance be addressed properly.
I arrived in Dresden from Prague without any issues, together with my wife and our 2.5-year-old child. Despite going through police checks twice, we did not experience any problems. However, on our return from Dresden to Prague, the FlixBus driver refused to let me and my family board the bus. He ac...
On Tuesday, June 11th, at 08:05 AM, I was on a FlixBus from Strasbourg to Paris that made a stop along the way. The bus left without me, despite my attempts to get back on. The driver even drove towards me as I knocked on the door, then drove off, leaving me behind. My bag, containing my phone and m...
On July 29, 2023, at 5:25 PM, I was scheduled to travel on the Kiev–Warsaw route with FlixBus using ticket number 3274520814. However, the bus departed the station without picking up a total of 10 passengers, including myself. The driver incorrectly reported that all passengers had boarded. Four of ...
On October 6, 2025, at 12:50 PM, I experienced a serious issue with my FlixBus ticket purchased online for the Bergamo–Turin route (PNR: 3294506129). Despite having a valid ticket, the Italian driver told me and the passenger traveling with me that there were no available seats and refused to let us...
Dear Kamil Koç/Flixbus Customer Service, I recently purchased a ticket under your brand names for a Sarajevo-Belgrade trip, trusting the reputations of Kamil Koç and Flixbus as reliable travel providers. Unfortunately, the journey was marred by numerous safety and ethical issues, causing me signifi...
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