I bought my Ray-Ban sunglasses from Sunglass Hut on October 18th. I noticed the scratch 10 days later due to bad weather. When I took them to the store, they denied my request for an exchange, claiming it was user-caused. The store employees were not only unhelpful but also extremely arrogant and un...
On November 5, 2024, I purchased three pairs of Ray-Ban sunglasses from your Sunglass Hut store. Due to an urgent and unforeseen situation—my daughter's sudden illness—I had to travel to the UK immediately, leaving no opportunity to take the sunglasses with me. The items remained unused and securely...
I purchased a pair of Dolce & Gabbana sunglasses from your store on June 3, 2024. On October 28, 2024, I returned them to the same store because a screw had fallen out. However, by November 20, 2024, the sunglasses were returned to me with no repairs, and the issue was dismissed as "customer fault."...
I purchased a pair of Ray-Ban sunglasses from the Sunglass Hut stand at Emaar Mall in 2024. Unfortunately, the lens became scratched due to user error. I initially approached Sunglass Hut for a replacement lens at my expense but was informed that they do not provide technical service. Instead, I was...
In June 2023, I visited a Sunglass Hut store and purchased a Burberry-brand pair of sunglasses that had been returned by another customer. While I liked the glasses, they felt tight on my head, and I never found time to have them adjusted. Recently, I discovered a loose screw in the case, which prom...
In June 2023, I visited a Sunglass Hut branch and purchased a pair of Burberry sunglasses. The glasses were a returned item, and while they fit a bit snugly, I didn’t have the chance to adjust them, so they remained unused. Later, I discovered a loose screw in the case and decided to take them back ...
I purchased Y** sunglasses with a global warranty from Galleries Lafayette in France. After the case stained the sunglasses, I contacted Sunglass Hut in Turkey for assistance. I emailed them the details, including photos and the receipt, and they accepted my request for an inspection. However, after...
On 11/09/24, I purchased a pair of Miu Miu 04ZS sunglasses from Sunglass Hut. Just two hours later, I went to the Aqua Florya store near my home to return the item, but they claimed they couldn’t process the return due to issues with their new POS system. The following day, I visited the IstinyePark...
I purchased a pair of sunglasses from Sunglass Hut for ₺11,690, but the hinge pin came loose shortly after. I returned the product to the store, and they sent it for inspection, promising to order a replacement pin. After a month, the glasses were returned. When I asked about returning them if the i...
On September 27th around 10:15 AM, I went to Sunglass Hut intending to exchange a pair of sunglasses—only if I found a design I liked better. If not, I wasn’t going to make a change. Simple. But from the moment I walked in, the salesperson wouldn’t give me space to browse. They kept throwing irrelev...