BYD Atto 3 Has Serious Software and Electronic Problems

I purchased a 2024 BYD Atto 3 as a used vehicle. The car worked well for the first one to two months, but for about the past month I have been experiencing serious software and electronic problems. The infotainment screen constantly reboots on its own, restarting the system over and over. Sometimes the climate control turns on by itself and I cannot control it. Whenever I try to connect Apple CarPlay, the system restarts before the connection can be established. On one occasion, the trunk even opened by itself while the vehicle was parked, which is extremely concerning from both a safety and security standpoint.

To address these issues, I scheduled a 9:00 a.m. appointment with the BYD Mengerler Bostancı service center. I arrived on time, my vehicle was checked in, and I explained all of the problems. However, by 2:00 p.m., no work had been performed on the vehicle. It was simply parked outside, and I spent hours waiting despite having a scheduled appointment. I cannot accept being asked to wait that long only for my vehicle to remain untouched. I had previously visited the same service center for routine maintenance and paid approximately $217 for the service. I was told the maintenance included basic tasks such as refilling windshield washer fluid and cleaning around the panoramic roof, which made the overall charge seem excessive.

Since the problems continued, I contacted the BYD Basın Ekspres service center. I was told that a software update would be released in 15 to 20 days and that I should bring the vehicle back only if the update failed to resolve the issues. Given the seriousness of the problems—especially those affecting safety—I felt that my concerns were being dismissed rather than properly addressed. At this point, I cannot fully enjoy or safely rely on my vehicle.

I request that BYD urgently investigate these software and electronic issues, provide a permanent fix, and ensure that my vehicle operates safely and reliably. I also ask that the service experience and handling of my case be reviewed so that customers with serious vehicle issues receive timely and appropriate support.