We bought FlixBus tickets for the 1:35 PM bus from Hamburg to Copenhagen. The bus arrived late, at 2:10 PM. While reversing, a bicycle attached to the back of the bus slightly bumped into another bus, and as a result, we were made to wait for more than two hours. During this entire time, no one provided any information about when the bus would finally depart.
While waiting, my son went to the café across the street to use the restroom. During that short time, the bus suddenly departed. Despite my pleas, the driver said, “That’s not my problem, I can’t wait,” and drove off without my son. Thankfully, my son managed to catch up with the bus at a red light just outside the terminal, otherwise he would have been left behind in a foreign country. It was an incredibly stressful and frightening experience. In a supposedly developed country, the staff didn’t even feel the need to make an announcement, and after making passengers wait for over two hours, they couldn’t wait two minutes for a child.
We were treated with no empathy, and this entire situation left us deeply upset. I am filing a formal complaint — FlixBus caused us immense distress. I will never consider using this company again. On top of that, when buying the ticket through the app, it wasn’t possible to choose seats, and we also had major problems finding places to sit on the bus. This trip was a complete disappointment.
I booked a FlixBus trip from Amsterdam to Paris on March 18 at 08:05. First, the bus was delayed with no explanation. Then it never arrived at all. When we went to the office, they told us they would reroute us through Brussels and issued new tickets—putting us in the last-row seats. What should’ve...
On July 29, my spouse and I traveled with FlixBus on route number N05 from Hamburg to Copenhagen. The bus, a double-decker, was scheduled to depart from the Hamburg Bus Terminal at 7:50 AM. We purchased our tickets online under reservation number PNR3273870323. However, the bus departed about 40 min...
On July 16, I purchased a FlixBus ticket for the 7:20 PM trip from Bremen to Hamburg. Since I don’t speak German, I was unable to buy tickets for my two children. When I explained the situation to the driver, he said he didn’t have time to handle it at that moment and would collect payment upon arri...
I purchased FlixBus tickets for myself, my spouse, and my son, who was born on April 14, 2022, for a trip from Amsterdam to Bruges. When booking online, I saw that the website mentioned a baby car seat requirement but also stated there was some flexibility regarding it. Based on that, I completed my...
On 19 May 2025, I boarded the Flixbus Kamil Koç bus scheduled for 22:00 from Bucharest to Istanbul. Shortly after departure—within about 30 minutes—the bus broke down. Despite the critical nature of this situation, the company failed to provide any proper assistance. They simply told us to wait unti...
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