On July 16, I purchased a FlixBus ticket for the 7:20 PM trip from Bremen to Hamburg. Since I don’t speak German, I was unable to buy tickets for my two children. When I explained the situation to the driver, he said he didn’t have time to handle it at that moment and would collect payment upon arrival — then confiscated my passport for the entire duration of the trip.
When we arrived, I told him that keeping my passport was illegal, which led to a heated argument. My children and spouse were terrified by the situation. The driver then charged me twice the normal fare for my children — while I paid €17 for two adults, he demanded €30 for the children and did not provide any receipt.
If I hadn’t gotten my passport back, I wouldn’t have been able to leave the country the next day, as we had a flight scheduled. This experience was frightening, unprofessional, and completely unacceptable.
I arrived in Dresden from Prague without any issues, together with my wife and our 2.5-year-old child. Despite going through police checks twice, we did not experience any problems. However, on our return from Dresden to Prague, the FlixBus driver refused to let me and my family board the bus. He ac...
We bought FlixBus tickets for the 1:35 PM bus from Hamburg to Copenhagen. The bus arrived late, at 2:10 PM. While reversing, a bicycle attached to the back of the bus slightly bumped into another bus, and as a result, we were made to wait for more than two hours. During this entire time, no one prov...
On the night of April 19th, shortly before the shift to April 20th, the bus from Amsterdam to Hamburg, planned at 02:00, arrived about 03:30. The driver, a Frenchman with long black hair and glasses, didn't speak English. Despite arranging the first two rows weeks in advance, the driver refused to t...
During my FlixBus journey from Prague to Budapest on the night of August 2–3 (reservation number: 3275515509, 11:45 PM–6:30 AM), I experienced a very serious incident. The bus driver was extremely rude, disrespectful, and mocking toward passengers throughout the trip — constantly raising his voice a...
I purchased FlixBus tickets for myself, my spouse, and my son, who was born on April 14, 2022, for a trip from Amsterdam to Bruges. When booking online, I saw that the website mentioned a baby car seat requirement but also stated there was some flexibility regarding it. Based on that, I completed my...
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