On September 10, 2025, around 9:00 AM, we boarded a FlixBus for our trip on the Frankfurt–Dresden route with tickets numbered 3284503959. However, we were not allowed to carry an electronic item — a coffee machine — and were told that FlixBus’s website states that electronic devices are not permitted. We later checked the terms and conditions on the website and realized this rule was mentioned there. We were not allowed to take the item either inside the bus or in the luggage compartment and were simply told it was prohibited, without any further explanation.
Because of this, we had to cancel our tickets and buy new ones at a much higher price. We had originally paid about ₺2,800 for the two canceled tickets, while the new tickets cost ₺3,000 per person — a total of ₺6,000 — resulting in a significant financial loss. I request that at least the amount paid for the canceled tickets be refunded to us.
On October 9, 2025, at 10:10 AM, I purchased a FlixBus ticket for the Colmar–Basel route (reservation number: 3290783524). However, on October 5, 2025, at 11:00 PM, I received an email stating that my trip had been canceled and rescheduled for 4:05 PM. Because of this change, I will no longer be abl...
On October 6, 2025, at 12:50 PM, I experienced a serious issue with my FlixBus ticket purchased online for the Bergamo–Turin route (PNR: 3294506129). Despite having a valid ticket, the Italian driver told me and the passenger traveling with me that there were no available seats and refused to let us...
On September 17, 2025, I purchased a FlixBus ticket for the Budapest–Cluj route, specifically choosing to board from the Airport stop. The bus was delayed for more than three hours, and throughout that time, I kept receiving delay notifications. However, I was never informed that the bus would skip ...
On June2,2025, I purchased 3 tickets from FlixBus for the Üsküp–Belgrade route, scheduled for departure on June15,2025 at 23:59. Despite the payment being successfully processed, no reservation was created for this trip. From the moment I noticed this issue, I contacted FlixBus customer service thr...
On January 24 at 1:50 AM, I had a FlixBus ticket (PNR: 3211142773) from Brussels to Paris that I purchased for ₺399. However, without any explanation or my consent, my ticket was canceled by FlixBus. When I tried to board the same bus, I was forced to buy a new ticket for €38, costing me significant...
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