I purchased a FlixBus international ticket, but due to a visa issue, I was forced to cancel the trip. When I canceled, instead of giving me a refund, FlixBus issued a voucher—which I cannot use now or in the future because I won’t be able to take international trips anytime soon.
This is deeply unfair. I’m being denied a refund for a service I never used and won’t be able to use. I didn’t cancel by choice—it was due to a visa problem completely outside my control. Yet FlixBus refuses to return my money and hides behind their “voucher-only” policy.
To make matters worse, customer service is completely unhelpful, telling me that since this wasn’t a domestic ticket, there’s nothing they can do. This level of indifference is incredibly frustrating.
I purchased an international ticket on Flixbus, I needed to cancel this trip, due to force majour reasons(I sent my plane ticket via email to Flixbus as well) When I tried to change the travel hours, to book an earlier bus, Flixbus asked the cost of another ticket for a single journey, which is unbe...
I purchased a FlixBus ticket on November 6, 2024, for my guest traveling from Essen to Mannheim. However, my guest decided not to proceed with the trip. When I requested a refund, FlixBus provided a voucher (Gutschein) valid for one year instead of returning the money. I do not use buses for travel...
I purchased a FlixBus ticket through Omio and tried to cancel it well before my travel date. Despite following the cancellation process as instructed, neither Omio nor FlixBus refunded the amount to my credit card, nor did they help in resolving the issue. Instead, FlixBus falsely claimed that my t...
I purchased an international bus ticket from your websites. Due to a visa issue, I need to cancel the ticket and use my right to a full refund, as I am within the 30-day window before the ticket date. However, I am unable to cancel the ticket on both Flixbus and Kamil Koç websites. The system indic...
I bought two tickets from Flixbus for an international trip. The PNR numbers for the tickets are 315 470 8113 and 315 778 3722. After I canceled them, the website assured me that I would receive a full refund within 30 days or longer. However, it failed to mention that the refund would come in the f...
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