On July 19 at 5:10 AM, we had FlixBus tickets booked through the app for a trip from Lisbon Airport to Porto, but we waited four full hours, and the bus never arrived.
We then went on our own to the Oriente Station and explained our situation to several FlixBus drivers, asking for help. However, none of them were willing to assist us — every single one said, “That’s not our problem.”
After five hours of waiting in total, we had no choice but to purchase new tickets from another company at our own expense to reach our destination.
I request compensation for the financial loss caused by this situation, as the FlixBus never arrived and our original tickets were unusable. I am waiting for a response from the responsible authorities.
PNR No: 3257118134
On October 6, 2025, at 12:50 PM, I experienced a serious issue with my FlixBus ticket purchased online for the Bergamo–Turin route (PNR: 3294506129). Despite having a valid ticket, the Italian driver told me and the passenger traveling with me that there were no available seats and refused to let us...
On June2,2025, I purchased 3 tickets from FlixBus for the Üsküp–Belgrade route, scheduled for departure on June15,2025 at 23:59. Despite the payment being successfully processed, no reservation was created for this trip. From the moment I noticed this issue, I contacted FlixBus customer service thr...
I had a ticket for the FlixBus N539 departing from Bologna Station at 02:20. Unfortunately, the bus never arrived at the designated stops 2 and 8, leaving me in a difficult situation. When I spoke with customer support, they claimed that I had missed the bus, but as someone who has taken the FlixBus...
On October 19, 2024, I purchased two tickets from FlixBus’s official ticket office in Zagreb, Croatia, for a trip to Sofia, Bulgaria, scheduled at 8:20 PM. I paid €106 for these tickets. However, when boarding the bus, I was told that my tickets did not appear in the system and that I needed to purc...
Hello Flixbus Support, I purchased a Flixbus ticket for 21.06.2024 for 4 passengers, departing at 19:30 from Chu r to Como. Initially, you notified us that the departure time was changed to 19:20 via SMS. Later, we received information that the trip was canceled. As a result, I am unable to find a...
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