I attempted to cancel my ticket from Rome to Milan via the FlixBus mobile app about 8 hours before my trip. To my surprise, I was informed that a 75% cancellation fee would be applied. Additionally, I found that I could only change the time or date for the same route, with no options to switch to a different destination.
It is frustrating that, worldwide, consumers have the right to cancel services they no longer wish to use, yet FlixBus seems to penalize its customers instead. This situation is difficult to understand, and I feel that the service provided does not reflect the value I expected.
I will be sharing my experience across various platforms to highlight this issue. I urge FlixBus to reconsider its cancellation policies and improve customer service to avoid penalizing travelers who need flexibility. Thank you.
Hello Flixbus Support, I purchased a Flixbus ticket for 21.06.2024 for 4 passengers, departing at 19:30 from Chu r to Como. Initially, you notified us that the departure time was changed to 19:20 via SMS. Later, we received information that the trip was canceled. As a result, I am unable to find a...
I purchased an international ticket on Flixbus, I needed to cancel this trip, due to force majour reasons(I sent my plane ticket via email to Flixbus as well) When I tried to change the travel hours, to book an earlier bus, Flixbus asked the cost of another ticket for a single journey, which is unbe...
Hello, I purchased a ticket from Flixbus on July 5, 2025, for a trip from Florence to Rome, Italy. Unfortunately, just 1–2 hours after booking, I experienced a severe menstrual hemorrhage and intense pain. Due to the excessive bleeding, I was medically unable to travel and had to cancel my trip. My ...
I purchased a FlixBus ticket through Omio and tried to cancel it well before my travel date. Despite following the cancellation process as instructed, neither Omio nor FlixBus refunded the amount to my credit card, nor did they help in resolving the issue. Instead, FlixBus falsely claimed that my t...
On January 24 at 1:50 AM, I had a FlixBus ticket (PNR: 3211142773) from Brussels to Paris that I purchased for ₺399. However, without any explanation or my consent, my ticket was canceled by FlixBus. When I tried to board the same bus, I was forced to buy a new ticket for €38, costing me significant...
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