On September 27, 2025, on the Karabük–Ankara route, I experienced a serious grievance on the Kamil Koç (flixbus) bus departing at 00:30. My PNR number is 3291423976. At the beginning of the journey, the bus broke down and smoke started coming out of it. In the middle of the night, we had to wait for hours in the dark on the side of the highway. For our safety, not even a warning reflector was placed on the road; this situation endangered the lives of the passengers, the mechanic who came for the repair, and the vehicles passing by. We waited for about 3.5 hours while the vehicle was being repaired on the roadside. Despite repeatedly calling customer service and asking the driver to request a replacement vehicle, we were initially told that the bus would be repaired quickly and that sending a replacement vehicle would take longer. After hours passed, we were informed that a replacement vehicle would not be sent at all. I was unable to reach customer service myself, and the other passengers who managed to connect did not receive any solution either. Because of this delay, I missed my transfer bus in Ankara and had to purchase another ticket. In total, I spent ₺1,999 with my credit card. I request a refund of both my Kamil Koç ticket and the additional tickets I had to buy for the transfer.
On 19 May 2025, I boarded the Flixbus Kamil Koç bus scheduled for 22:00 from Bucharest to Istanbul. Shortly after departure—within about 30 minutes—the bus broke down. Despite the critical nature of this situation, the company failed to provide any proper assistance. They simply told us to wait unti...
On Metro Turizm’s November 16 Istanbul–Düzce trip, the bus with plate number 34 ELE 325 broke down at 17:50 right after leaving Samandıra Bus Terminal. Passengers were taken back into the terminal and told that the journey would continue with another bus, yet we were kept waiting for about two hours...
I am writing to express my dissatisfaction with a recent trip I attempted to take with FlixBus on 13.07.2025, from Istanbul Alibeyköy to Isparta. During the journey, the bus broke down and we were kept waiting for more than one hour without proper explanation or alternative transport arrangements. A...
Our bus from Manavgat to Konya Ereğli was scheduled for 6:30 PM. A journey that normally takes 6.5 hours ended up taking 12 hours—because the bus departed with a known mechanical issue. Our safety was completely disregarded. After the bus arrived an hour late, it broke down just 30–45 minutes into t...
On September 11, 2025, I purchased a bus ticket with Metro Turizm through Enuygun for the route Ayvalık → Mustafakemalpaşa (PNR: YKOXQF4, Price: ₺780). The driver failed to check the passenger list and took the wrong route, dropping me at Bursa Bus Terminal instead of Mustafakemalpaşa. I noticed the...
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